Operations Manager - Grand Rapids

Veo - Operations Careers; Grand Rapids (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, vision coverage

401(k) with 3% match

Veo credits

Job summary

Veo - Operations Careers is seeking an Operations Manager in Grand Rapids, Michigan. In this fully onsite role, you'll oversee daily operations for our innovative dockless micromobility program. Your responsibilities will include managing warehouse and field operations, training local teams, and ensuring compliance with agreements.

The ideal candidate will thrive in fast-paced environments and have a commitment to customer service and community improvement. The position offers a competitive salary and benefits, including unlimited PTO and performance bonuses.

Qualifications

• 1-2 years managing operations in fleets, warehousing, delivery, or similar fields.
• Ability to lift 60 lbs routinely.
• Commitment to community improvement.

Responsibilities

• Oversee daily warehouse and field operations.
• Manage daily routes for fleet deployment.
• Ensure compliance with city agreements and company SOPs.

Skills

Operations management

Physical task performance

Exceptional communication

Ownership mindset

Job description

Job Summary

Are you a hands‑on operations leader with a bias for execution and excellent customer service? Are you excited about helping grow an innovative transportation solution in your very own market? Are you passionate about leading teams? If so, you might be Veo’s next Operations Manager!

As Veo’s Operations Manager, you’ll have the opportunity to help lead our innovative dockless micromobility program. You’ll play a vital role in the program’s success by ensuring efficient daily warehouse and field operations, as well as strengthening local partnerships. Above all, it will be your responsibility to increase ridership. Your success will be measured by your ability to drive daily ridership, lead a high‑performing team, and provide users with exceptional customer service.

The ideal candidate for this role is someone who is self‑directed with a history of thriving and driving success in fast‑paced environments. This is a fully onsite role.

Responsibilities

• Oversee daily warehouse and field operations
• Perform physical tasks including moving scooters, driving vans, and maintaining scooters
• Set and manage daily routes for hourly associates for fleet deployment and repositioning
• Identify gaps in hitting operations metrics and develop solutions to fix them
• Drive timely and accurate submission of fleet health count, weekly operations data updates, and maintenance requests
• Recruit and train local team
• Ensure operations are in compliance with city agreements and company SOPs
• Manage inventory and ensure parts are ordered

Qualifications & Skills

• At least 1‑2 years managing operations in fleets, warehousing, distribution, delivery, or similar fields.
• Comfortable lifting 60 lbs routinely
• Ownership mindset with a bias for action
• A willingness and ability to work a variety of days and shifts
• Exceptional communication
• Passion for the overall goals of dockless bike & scooter sharing and sustainable transportation
• Commitment to making your community a better place to live and ride
• Unlimited PTO
• Medical/dental/vision coverage
• 401(k) with 3% match
• Opportunity to work in a fast‑paced, early‑stage technology company
• Veo credits

Compensation and Benefits

The base salary range for this full‑time position is $55,000 - $70,000 + Quarterly Performance Bonus + Full Range of Benefits. Pay is determined by geographic cost of labor and additional factors, including job‑related skills, experience, and relevant education or training—so not all candidates will be eligible for the upper end of the salary range.

Our total compensation package for this role, including salary and bonus potential, ranges from $55,000 to $75,000 per year. While this is our expected range, bonuses for this role are designed to have unlimited upside potential, so additional earning opportunities may be available.

EEO Statement

As set forth in Veo - Operations Careers ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.