Operations Manager - General Surgery & Plastic Surgery

Essentia Health; Duluth (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

Essentia Health in Duluth is seeking an experienced Operations Manager to support the General Surgery and Plastic Surgery departments at our Duluth Clinic, with oversight of the Superior Clinic. This full-time, day‑shift role is salaried and benefits eligible.

Lead multidisciplinary teams, coordinate complex clinical schedules, and drive process improvements to ensure high‑quality patient care and efficient operations.

Qualifications

• Experience managing projects within healthcare setting.
• Effective communication with multidisciplinary teams.
• Ability to coordinate complex clinical schedules in a fast-paced healthcare environment.

Skills

Project management

Organizational skills

Verbal and written communication

Clinical scheduling coordination

Attention to detail

Prioritization & deadlines

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree

ADN with BSN path

Job description

Job Description:

Essentia Health is hiring an Operations Manager to support our General Surgery & Plastic Surgery departments at our Duluth Clinic. This leader will also have oversight and partnership with our Superior Clinic. This role is a full-time, day shift, salaried position and is fully benefit eligible.

Education Qualifications:

In collaboration with senior leadership, leads large multi-specialty group practice(s) or large family practice(s) and business operations. Focused on operational activities within practice. The majority of time is spent overseeing area of responsibility, planning, prioritizing and/or directing the work/responsibilities of teams/colleagues. Goal achievement of the specified area is accomplished through strong management of teams/colleagues to ensure operational results. Maintains optimum patient care systems through effective fiscal and operational management, which includes ensuring policies, practices, and procedures are understood and followed by team members. Communicates with parties within and outside of own job function, which may include external customers or vendors. Responsible for managing teams, making and implementing adjustments and improvements of processes, systems or products to enhance performance of job area. Responsible for coaching, leading and mentoring emerging talent and developing the talent pipeline. Oversees compliance with regulatory and accreditation requirements and development and maintenance of Practice Manuals. Assures orientation and ongoing education for staff and has input into program and project development.

This role requires experience managing projects, communicating effectively with multidisciplinary teams, and coordinating complex clinical schedules in a fast-paced healthcare environment.

Required Education:

• Bachelors degree
• -OR - Associates degree in Nursing and ability to obtain bachelors degree within 3 years from date of hire.

Required Experience:

• 3 plus years of healthcare experience, preferably in a clinical setting OR completion of administrative fellowship through Essentia Health.

Key Skills:

• Strong project management and organizational skills
• Excellent verbal and written communication abilities
• Ability to coordinate complex clinical schedules
• Strong attention to detail and follow-through
• Ability to manage multiple priorities and deadlines
• Problem-solving skills and ability to adapt in a fast-paced environment
• Professionalism and ability to collaborate with cross-functional teams

Preferred Qualifications:

• Experience supporting change management as a leader
• Experience leading a surgical team
• 5 years of more of healthcare experience