Operations Manager - Behavioral Health

Essentia Health; United States; Sur place; USD 84 000 - 127 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Résumé du poste

Essentia Health in Fargo seeks an Operations Manager to lead behavioral health teams, improving patient access and driving high-quality clinical outcomes. You will guide staff, monitor engagement, and support recruitment and retention initiatives.

This onsite role requires a bachelor’s degree in business or healthcare leadership (or RN with bachelor’s progression) and at least 3 years of healthcare experience, plus a proven ability to manage schedules, coaching, and performance metrics.

Qualifications

• 3 years of healthcare experience, preferably in a clinical setting.
• Bachelor’s degree in business administration, healthcare leadership or clinical healthcare field OR Associate’s degree in nursing and ability to obtain bachelor’s degree within 3 years from date of hire.
• Experience with staff scheduling and productivity metrics is desirable.

Responsabilités

• Manages fill rates and physician/APP schedules and templates daily.
• Oversees in-reach and out-reach efforts as relevant to assigned practices.
• Implements actions to improve employee engagement and standard work to achieve quality metrics.
• Provides coaching and development conversations for all team members.
• Acts as escalation point for patient access to care and participates in improvement activities.

Connaissances

People leadership

Critical thinking

Healthcare leadership

Formation

Bachelor's degree in business administration/healthcare leadership

Associate’s degree in nursing with RN-to-Bachelor’s pathway

Outils

Scheduling software

Description du poste

Building Location: South University Clinic Department: 3021230 BEHAV HLTH REF CTR - SU Job Description: The Operations Manager leads our Behavioral Health teams to ensure optimal patient access, clinical quality and financial outcomes. Provides leadership to assigned colleagues, monitors engagement, recruitment and retention best practices, and initiatives. The Manager is responsible for achieving financial targets related to staff productivity, physician and advanced practice productivity, and ensures assigned areas are staffed according to volumes. Implements strategic priorities and executes assigned work with direction and guidance from leadership.

Key Responsibilities:

• Manages fill rates, physician and advanced practice provider schedules and templates daily
• Manages in reach or out reach as relevant to assigned practices
• Implements actions to improve employee engagement
• Ensures standard work is implemented to achieve quality metrics
• Provides coaching, feedback and ensures development conversations are completed for all members of the team
• Serves as escalation point for patient access to care
• Participates in PDSA's and other improvement activities
• Provides input into long-range financial planning, program development and capital planning process

Educational Requirements:

Bachelor’s degree in business administration, healthcare leadership or clinical healthcare field OR Associate’s degree in nursing and ability to obtain bachelor’s degree within 3 years from date of hire.

Required Qualifications:

3 years of healthcare experience, preferably in a clinical setting or completion of administrative fellowship through Essentia Health fellowship program.

Preferred Qualifications:

You might be a good fit if you...

• Have a strong background in people leadership with prior work experience in a supervisory or management position
• Are business-minded with strong critical thinking skills
• Have a passion for behavioral health and making a healthy difference in people's lives

Why this role:

This position would be a great fit for... Someone who is ready to take on a challenge Someone who likes solving problems Someone who enjoys supporting other people and finds their calling in being a go‑to person to help.

Location Details:

This is a fully onsite position with travel required to the locations below. This individual will have a primary office location in Fargo, though we would be open to a candidate sitting out of Bismarck.Fargo Bismarck Jamestown Wahpeton

Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: days Shift End Time: days Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range:

$84,364.80 - $126,547.20

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.