Operations Manager for Transportation Support Services

Virginia AG; Charlottesville (VA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Parental leave

Health plan

Retirement plan

Tuition and professional development

Wellness program

Job summary

University of Virginia invites applications for the Division Operations Manager in Charlottesville. The role leads citywide transportation support services, overseeing paratransit, on‑demand rides, and mobility programs.

It requires scheduling, vendor oversight, and cross‑functional collaboration to meet service goals. Candidates should have a bachelor's degree and at least four years of transportation or parking operations management experience, with CDL endorsements preferred.

Qualifications

• Bachelor's degree required.
• At least four years of management experience in logistics, transportation, or parking operations.
• Licensure in VA CDL with endorsements preferred and related parking management certifications.

Responsibilities

• Direct and oversee daily operations of transportation services including paratransit and on‑demand service.
• Create and maintain shift schedules for drivers, supervisors, and staff.
• Support UVA Transportation General Manager with transportation initiatives and operations.
• Coordinate with UVA Transit operations for seamless service.
• Ensure safe, reliable, customer‑focused service delivery and meet standards.
• Lead contracts, procurement activities, and vendor oversight.
• Monitor performance and optimize resources to improve efficiency.
• Act as after‑hours contact and incident response lead.
• Liaise with Maintenance, Safety, and Training divisions.

Skills

Leadership

Staff management

Logistics management

Education

Bachelor's degree

Job description

The Department of Parking and Transportation is seeking a Division Operations Manager for Transportation Support Services..

Division Managers are the primary contacts responsible for management of specified organizational divisions within Parking and Transportation. These divisions include Transit Operations, Safety and Training, Transportation Demand Management, Facilities and Maintenance, Customer Service, Fleet Management, Permit Parking, Event Services, and Data Management. P&T Division Managers supervise staff and provide management to complex teams within the organization.

Typical hours will range depending on the department’s service level. Parking and Transportation provides services that operate in a 24/7 window. The Operations Manager will manage a team of supervisors, dispatchers, and drivers that oversee these services. Flexibility with scheduling is a necessity of the position, and faithful attendance is a core requirement.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Direct and oversee daily operations of specialized transportation services including paratransit (UVA FlexRide), overnight on-demand service (UVA Ride), and other assigned mobility programs.
• Creates, assigns, and maintains shift schedules for drivers, supervisors, and support staff
• Reports to and assists the UVA Transportation General Manager in transportation initiatives and operations
• Coordinates and collaborates with the Operations Manager for UVA Transit
• Ensure safe, reliable, and customer-focused service delivery that meets the organization’s goals and service standards
• Ensures a smooth transition and implementation plan during operational changes
• Programs and manages technology: automated passenger counting (APC), GPS and fleet maintenance, mobile tracking system, real-time vehicle tracking system. Assist with contract management, procurement activities, and vendor oversight
• Monitors service performance, productivity, and resource utilization to maintain operational efficiency and develop improvements
• Serves as point of contact for transportation support operations during inclement weather and emergency events
• On-call point of contact for any after-hours needs (nights / weekends)
• Liaison with in-house Maintenance, Safety, and Training divisions
• Drives buses or other service vehicles, as needed, to maintain coverage of services

MINIMUM REQUIREMENTS:

• Education: Bachelor's degree
• Experience: At least four years of management experience in logistics or transportation or parking operations to include managing facilities, people, and resources.
• Licensure: VA Commercial Driver's License Type A or B with Passenger and Air Brake endorsements and positive point balance is preferred. International Parking Institute Certified Administrator of Public Parking or National Parking Association Certified Facility Manager.

The Anticipated Hiring Range for this position is $78,000-$90,000 Annually. This is a full-time position with UVA benefits . Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

For further information about this position, please contact Allison Day [e-mail] or Kendall Howell [e-mail] For information about the recruiting process contact Eric Allen [e-mail]

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Safe operation of a transit bus requires sustained sitting, driving, pushing/pulling (steering wheel and various controls), repetitive motion, use of both hands, use of either hand, fine finger manipulation, and wrist movement. Safe operation also includes repetitive motion with both ankles/feet, with both possessing the strength and dexterity to fully depress the service brake and accelerator (right), and turn signal controls (left) present on the transit bus units within the Parking and Transportation fleet.

Boarding/alighting the transit bus requires the ability to climb stairs (at least one step up/down). Successful operation of ADA Accessible equipment aboard the transit bus requires bending, lifting, and carrying.

Work performed during special events and as part of servicing the equipment requires standing, traveling, and the potential for bending, lifting, and carrying.

All of these physical requirements should be considered essential to the position.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .