Office Coordinator/FM

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Tallahassee Memorial HealthCare is seeking an Administrative Coordinator for the Family Medicine Residency Program. You will enroll patients, schedule all patient appointments, collect payments and co-pays, and document transactions to ensure accurate, timely records.

This role serves as an ambassador for the residency, upholding patient confidentiality and delivering courteous, professional service. Minimum education is a High School Diploma or equivalent and 1–3 years of related experience;

Qualifications

• Minimum: High School Diploma or equivalent.
• Minimum: 1 to 3 years of job-related experience.
• Preferred: 4 to 6 years of job-related experience.
• Behavioral criteria include customer service, medical office skills and data entry.

Responsibilities

• Enroll patients and schedule all appointments according to residency criteria.
• Collect patient payments and co-pays and document them accurately.
• Act as ambassador for the Family Medicine Residency Program in patient relationships.
• Maintain efficiency, caring, trust, and professionalism in phone and front-desk interactions.
• Ensure patient confidentiality and high-quality service in scheduling and direct patient contact.

Skills

Customer Service Skills

Medical Office Skills

Data Entry

Education

High School Diploma or equivalent

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Job Summary:

This position is responsible for enrolling patients, scheduling all patient appointments, adhering to the residency specific scheduling criteria, collecting patient payments and co-payments and documenting the payment accurately and timely. This position is an ambassador for the Family Medicine Residency Program in patient relationships. Must create a sense of efficiency, caring, trust, and professionalism with the patients and family members. Ensure quality patient care and service with regards to phones, scheduling, patient confidentiality and direct patient contact.

Reports:

Administrative Coordinator

Supervises:

None

WHAT YOU’LL NEED TO APPLY

Required Education:

Minimum: High School Diploma or equivalent

Required Experience:

• Minimum: 1 to 3 years of job-related experience
• Preferred: 4 to 6 years of job‑related experience
• Behavioral Criteria Other training or special skills: Customer Service Skills, Medical Office Skills, Data Entry

Required Certification/License/Registry:

None

Tallahassee Memorial HealthCare is an equal opportunity employer and drug‑free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug‑free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.