Service Operations Coordinator

Bertera Nissan Manchester; Manchester (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

An automobile service company in Manchester, Connecticut is seeking an experienced Assistant Service Manager to support service operations. The role involves overseeing service activities, managing customer relationships, and supervising service technicians. The ideal candidate should have strong technical skills, proven experience in a service-intensive environment, and excellent communication abilities. If you are organized, customer-focused, and have leadership qualities, we encourage you to apply for this important role.

Qualifications

• Minimum high school diploma or equivalent; bachelor's degree in a relevant field is preferred.
• Proven experience in a service-intensive environment, ideally within a similar industry.
• Strong technical skills and ability to understand and troubleshoot complex technology.
• Excellent organizational, time management, and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Leadership qualities and the ability to motivate and guide a team.
• Proficient in using computer software and systems to handle service-related tasks.
• Ability to work independently and collaborate effectively with cross-functional teams.
• A customer-first mindset with a commitment to delivering superior service.

Responsibilities

• Assist the Service Manager in planning and executing service activities.
• Communicate effectively with customers to understand their service needs.
• Develop understanding of products and services to troubleshoot technical issues.
• Supervise service technicians and assist with their development.
• Maintain accurate records of service activities and performance.
• Assist in managing inventory of spare parts and tools.
• Monitor key performance indicators and propose improvement strategies.

Skills

Technical skills

Organizational skills

Communication skills

Leadership qualities

Customer service

Education

High school diploma or equivalent

Bachelor's degree in a relevant field (preferred)

Job description

An automobile service company in Manchester, Connecticut is seeking an experienced Assistant Service Manager to support service operations. The role involves overseeing service activities, managing customer relationships, and supervising service technicians. The ideal candidate should have strong technical skills, proven experience in a service-intensive environment, and excellent communication abilities. If you are organized, customer-focused, and have leadership qualities, we encourage you to apply for this important role.