Operations Manager — Fast-Paced Rentals

Europcar; Salt Lake City (UT); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Vision & Dental insurance

401k with company match

Employee discounts

Job summary

Europcar in Salt Lake City is seeking an Operations Manager to oversee daily rental operations, ensure a seamless customer experience from arrival to departure, and lead a team to meet revenue and service goals.

You will manage fleet readiness, monitor KPIs, and drive process improvements to boost efficiency while protecting profitability. Strong Excel skills and leadership experience are required. This role supports a high-volume, fast-paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Strong communication and leadership skills.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee daily rental operations to ensure a seamless customer experience from arrival to departure.
• Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
• Forecast staffing and fleet needs using historical data and market trends.
• Monitor workflows and eliminate operational bottlenecks.
• Make real-time decisions balancing customer satisfaction with profitability.
• Develop and enhance cross-training programs to strengthen team flexibility.

Skills

Analytical thinking

Problem-solving

Organizational skills

Strong communication

Leadership

Sales leadership

Team coaching

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Real-time monitoring tools

Operational systems

Job description

Europcar in Salt Lake City is seeking an Operations Manager to oversee daily rental operations, ensure a seamless customer experience from arrival to departure, and lead a team to meet revenue and service goals.

You will manage fleet readiness, monitor KPIs, and drive process improvements to boost efficiency while protecting profitability. Strong Excel skills and leadership experience are required. This role supports a high-volume, fast-paced environment.