Operations Leader: Fleet & Service Excellence

Europcar; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Europcar is seeking an Operations Manager to lead a busy car rental station. You will supervise staff, manage fleet availability and maintenance, and optimize operations to deliver a superior customer experience. The role emphasizes achieving sales targets, controlling costs, and maintaining compliant, safe processes.

Ideal candidates bring proven leadership in fast-paced settings, strong communication skills, and a track record of improving operational efficiency in fleet or logistics contexts.

Qualifications

• Proven leadership in a fast-paced environment.
• Strong customer service focus with a results-driven mindset.
• Experience in fleet operations or logistics is a plus.

Responsibilities

• Oversee day-to-day operations of the car rental station.
• Manage fleet availability, maintenance, and cleanliness.
• Coordinate rentals, returns, and cleaning schedules for efficiency.
• Train, supervise, and evaluate station staff including rental agents.
• Monitor sales targets, upsell services, and manage the station budget.
• Ensure compliance with policies and safety regulations.

Skills

Leadership

Customer service

Sales

Fleet management

Organization

Communication

Problem-solving

Job description

Europcar is seeking an Operations Manager to lead a busy car rental station. You will supervise staff, manage fleet availability and maintenance, and optimize operations to deliver a superior customer experience. The role emphasizes achieving sales targets, controlling costs, and maintaining compliant, safe processes.

Ideal candidates bring proven leadership in fast-paced settings, strong communication skills, and a track record of improving operational efficiency in fleet or logistics contexts.