Operations Lead: Fast-Paced Rentals & Analytics

Europcar Group

Salt Lake City (UT)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Vision insurance

Dental insurance

401k

Employee discounts

Referral bonus

Life insurance

AD&D insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar Group in Salt Lake City is seeking an Operations Manager to lead high-volume rental operations, ensuring a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor performance, and make real-time decisions that affect revenue and service levels.

The role emphasizes operational leadership, team development, KPI monitoring, and process improvements.

Qualifications

High school diploma or GED required; college degree preferred.
Strong analytical, problem-solving, and organizational skills.
Advanced proficiency in Microsoft Excel for data analysis and reporting.
Strong communication and leadership skills.
Experience with real-time monitoring tools and operational systems.
Proven ability to lead and coach a performance-driven sales team.

Responsibilities

Oversee daily rental operations to minimize wait times and deliver fast, friendly service.
Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
Monitor productivity and follow up consistently on team performance.
Participate in recruiting, interviewing, and hiring team members.
Develop and enhance cross-training programs to strengthen team flexibility.
Monitor KPIs and adjust operational strategies to drive results.