Operations Manager, Events & Revenue

BRIC Arts Media; New York (NY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

403B retirement plan

Pre-tax transit benefits

Medical, dental and vision coverage

Job summary

BRIC Arts Media is seeking an Operations Manager, Events & Revenue to manage BRIC rentals and on-site event operations, driving revenue growth and client satisfaction. You will supervise front-of-house staff, coordinate with Marketing and Production teams, and ensure compliance with ADA and cash handling procedures.

The role reports to the Associate Director, Operations and collaborates with the Chief Revenue Officer to deliver outstanding rental experiences at BRIC House venues in Brooklyn.

Qualifications

• Bachelor's degree or equivalent experience, plus 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations.
• Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets.
• Experience supervising front-of-house, box office, or hospitality staff for live events.
• Working knowledge of event logistics, ADA and accessibility requirements, and cash/box office reconciliation processes.
• Strong communication and customer service skills, with the ability to manage multiple client relationships and overlapping events simultaneously.

Responsibilities

• Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response to contract execution and post-event follow-up.
• Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth.
• Track leads, conversions, and revenue performance against targets; report results to the Associate Director, Operations.
• Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy.
• Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences.

Skills

Sales pipeline

Client relationships

Event logistics

Communication

Leadership

Equity & inclusion

Education

Bachelor's degree

Tools

Event management software

Job description

About BRIC:

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC builds Brooklyn’s creative future.

About the Operations Manager, Events & Revenue Management Role:

BRIC seeks an Operations Manager, Events & Revenue to manage the BRIC rentals program, oversee front-of-house operations for events, and support revenue growth across BRIC House venues. Reporting to the Associate Director, Operations, working closely with the Chief Revenue Officer, and directly supervising the Audience Services Coordinator, this role serves as the primary point of contact for external rental clients, to ensure every event at BRIC delivers a strong audience experience and meets revenue goals.

What You’ll Do in the Role:

The Operations Manager, Events & Revenue will be responsible for the following in addition to any other project as assigned by their manager, the Associate Director, Operations:

• Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response and lead qualification to contract execution and post-event follow-up, in line with revenue targets set by the Associate Director, Operations
• Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth
• Track leads, conversions, and revenue performance against quarterly and annual targets; report results to the Associate Director, Operations
• Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy
• Partner with Marketing on rental sales collateral, digital presence, and outreach campaigns
• Maintain relationships with repeat clients, event planners, and industry partners to support a referral network

• Act as primary event manager and lead client contact for rental events, coordinating walk-throughs, planning sessions, and on-site execution
• Work within established workflows, event management software solutions, and digital tools for meticulous record keeping
• Prepare bids, contracts, and expense estimates within established pricing and templates for review by the Associate Director
• Process the full transactional workflow including payment scheduling, contracting, and security deposit management within established procedures
• Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences
• Contract with outside services as needed for client requirements within approved scope

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Experience:
  • Bachelor's degree or equivalent experience, plus 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations
  • Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets
  • Experience supervising front-of-house, box office, or hospitality staff for live events
  • Working knowledge of event logistics, ADA and accessibility requirements, and cash/box office reconciliation processes
  • Strong communication and customer service skills, with the ability to manage multiple client relationships and overlapping events simultaneously
• Communication & Relationship Building: An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization
• Commitment to Equity & Inclusion: Brings experience operationalizing equity within the operations

Other Things to Know:

• Compensation: The annual salary range for this position is $50K - $60K.
• Status and location: This is a full-time, exempt role based in our Brooklyn office.
• Benefits: BRIC has a comprehensive benefits package, including: paid time off, 403B retirement plan, pre-tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment.
• Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.