Operations Manager, Events & Revenue

bricartsmedia; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

403B retirement plan

Pre-tax transit card

Medical/dental/vision coverage

Job summary

BRIC is seeking an Operations Manager for Events & Revenue in Brooklyn to manage rentals, front-of-house operations, and revenue growth across BRIC House venues. This role reports to the Associate Director, Operations and supervises the Audience Services Coordinator, serving as the primary contact for rental clients to ensure a strong audience experience and revenue attainment.

The ideal candidate will have a Bachelor’s degree or equivalent experience with 4+ years in venue rentals or arts

Qualifications

• Bachelor's degree or equivalent experience required.
• 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations.
• Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets.
• Experience supervising front-of-house, box office, or hospitality staff for live events.
• Working knowledge of event logistics, ADA accessibility requirements, and cash/box office reconciliation processes.

Responsibilities

• Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response to contract execution and post-event follow-up.
• Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth.
• Track leads, conversions, and revenue performance against targets; report results to the Associate Director, Operations.
• Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy.
• Partner with Marketing on rental sales collateral, digital presence, and outreach campaigns.
• Maintain relationships with repeat clients, event planners, and industry partners to support a referral network.
• Act as primary event manager and lead client contact for rental events, coordinating walk-throughs, planning sessions, and on-site execution.
• Work within workflows and event management software for meticulous record keeping.
• Prepare bids, contracts, and expense estimates for review by the Associate Director.
• Process the full transactional workflow including payment scheduling, contracting, and security deposit management.
• Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences.
• Contract with outside services as needed for client requirements.

Skills

Sales pipeline

Client relationships

Event contracts

FOH supervision

ADA accessibility

Cash/box office

Communication

Customer service

Education

Bachelor's degree or equivalent experience

Job description

About BRIC:

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC builds Brooklyn’s creative future.

About the Operations Manager, Events & Revenue Management Role:

BRIC seeks an Operations Manager, Events & Revenue to manage the BRIC rentals program, oversee front-of-house operations for events, and support revenue growth across BRIC House venues. Reporting to the Associate Director, Operations, working closely with the Chief Revenue Officer, and directly supervising the Audience Services Coordinator, this role serves as the primary point of contact for external rental clients, to ensure every event at BRIC delivers a strong audience experience and meets revenue goals.

What You’ll Do in the Role:

The Operations Manager, Events & Revenue will be responsible for the following in addition to any other project as assigned by their manager, the Associate Director, Operations:

• Manage the full rentals sales cycle for BRIC House and outdoor venues, from inquiry response and lead qualification to contract execution and post-event follow-up, in line with revenue targets set by the Associate Director, Operations
• Market the rentals program to corporate clients, production companies, nonprofits, event planners, and community organizations to support revenue growth
• Track leads, conversions, and revenue performance against quarterly and annual targets; report results to the Associate Director, Operations
• Recommend pricing strategies, promotional packages, and seasonal offerings to support venue revenue and occupancy
• Partner with Marketing on rental sales collateral, digital presence, and outreach campaigns
• Maintain relationships with repeat clients, event planners, and industry partners to support a referral network

• Act as primary event manager and lead client contact for rental events, coordinating walk-throughs, planning sessions, and on-site execution
• Work within established workflows, event management software solutions, and digital tools for meticulous record keeping
• Prepare bids, contracts, and expense estimates within established pricing and templates for review by the Associate Director
• Process the full transactional workflow including payment scheduling, contracting, and security deposit management within established procedures
• Coordinate with Production, Operations, Marketing, and Front of House teams to deliver seamless rental experiences
• Contract with outside services as needed for client requirements within approved scope

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Experience:
  • Bachelor's degree or equivalent experience, plus 4+ years in venue rentals, event sales, hospitality, or arts/cultural operations
  • Demonstrated experience managing a sales pipeline, client relationships, and event contracts toward revenue targets
  • Experience supervising front-of-house, box office, or hospitality staff for live events
  • Working knowledge of event logistics, ADA and accessibility requirements, and cash/box office reconciliation processes
  • Strong communication and customer service skills, with the ability to manage multiple client relationships and overlapping events simultaneously
• Communication & Relationship Building: An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization
• Commitment to Equity & Inclusion: Brings experience operationalizing equity within the operations

Other Things to Know:

• Compensation: The annual salary range for this position is $50K - $60K.
• Status and location: This is a full-time, exempt role based in our Brooklyn office.
• Benefits: BRIC has a comprehensive benefits package, including: paid time off, 403B retirement plan, pre-tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment.
• Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.