Operations Manager (Email Operations)

ZoomInfo; Waltham (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base pay

Annual bonus

Equity RSUs

Unlimited vacation

Hybrid working model

Comprehensive benefits

Job summary

ZoomInfo is seeking a Senior Email Infrastructure Engineer to maintain the enterprise email delivery stack, including sending domains, SPF/DKIM/DMARC, and mail routing. You will collaborate with Gmail, Proofpoint admins and cross-functional teams to keep email fast, trusted, and secure.

In this role you’ll own sender authority, manage integrations with Google Workspace, and drive automation, monitoring, and incident remediation while coordinating changes across teams in a hybrid, US-based

Qualifications

• 4+ years hands-on email experience with ownership of email infrastructure.
• Bachelor’s degree in a technical or related field or equivalent experience.
• Proven experience with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshooting.
• 2+ years administering Google Workspace at an administrative level, including Gmail operations settings.
• Experience with Proofpoint in a large enterprise environment.
• Familiarity with Snowflake/BigQuery or similar data platforms.
• Google Workspace Admin Certification is a plus.
• Experience building integrations using API and endpoint technologies.

Responsibilities

• Maintain the enterprise email infrastructure including sending domains, mail routing, relays, and vendor integrations.
• Own sender authority and authentication controls; document and apply standards for future-proofing.
• Collaborate with deliverability specialists to monitor delivery, investigate failures, and lead remediation.
• Partner with Security, IT, and DevOps for new mail stream setups, migrations, and controls.
• Improve monitoring, analysis, and reporting of throughput and bounces; build repeatable workflows.
• Prioritize inbound infrastructure requests and coordinate changes across teams using Jira and Slack.

Skills

Email infrastructure ownership

DNS management

Email authentication

Documentation

Cross-team collaboration

Automation

Change management

Education

Bachelor’s degree in a technical or related field

Equivalent professional experience

Tools

Gmail/Google Workspace

Proofpoint

DNS tooling

Jira

Slack

Snowflake/BigQuery

API integrations

Job description

• N this role, you’ll help maintain the infrastructure that keeps our enterprise email delivery fast, trusted, and secure. As part of the Email Marketing Operations team, you’ll work with Gmail and Proofpoint administration and coordinate with other teams that own the broader email landscape. You’ll also own key email-delivery infrastructure, including sending domains, authentication, and mail routing
• You will support email operations in our Gmail / Google Workspace environment, including relevant mail-routing, authentication, and integration workflows, in partnership with the teams responsible for Workspace ownership
• You will configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations
• You will own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document and apply standards that future-proof our setup against issues
• You will partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration, and routing failures, and lead root cause analysis and remediation
• You will partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery
• You will collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification and building repeatable workflows through automation and sound change management
• You will prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability
• You will coordinate technical changes across multiple teams, using tools like Jira and Slack to document decisions and keep stakeholders aligned

Benefits

• Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
• Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
• Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
• Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
• Vacation & Time Off - We know everyone’s needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
• Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance

4+ years of hands-on email experience, with ownership of email infrastructureBachelor’s degree in a technical or related field, or equivalent professional experienceProven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshootingAbility to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes2+ years of experience administering Google Workspace at an administrative level, including familiarity with Gmail operations and email-related settings. This role operates within the appropriate administrative privileges but does not own the overall Google Workspace environmentComfort working in Snowflake, BigQuery, or equivalent data platformsProfessional Google Workspace Admin CertificationExperience operating within a large enterprise or publicly traded companyRecent experience as a Proofpoint administratorExperience applying AI tools or building AI agents to speed up large-scale data analysis, automate routine work, or improve operational qualityExperience building integrations using API and endpoint technology