Operations Manager, Ealing (25 hours)

Contact; United States; Hybrid; USD 42,000 - 59,000; Part time

Benefits offered by this job

25 days annual leave pro rata

Matched pension contributions up to 5%

Employee Assistance Programme

Season-ticket loan

Flexible working

Family-friendly policies

Job summary

Contact is a national charity supporting families with disabled children. The Operations Manager leads Contact Ealing, combining team leadership, project development and partnership work with occasional direct family support.

You will supervise the Family Worker team, manage budgets and coordinate the project work programme, while building partnerships and ensuring high standards of safeguarding and service delivery.

Qualifications

• Degree-level education and experience supporting families with disabled children.
• Experience in staff and volunteer management, plus project planning, monitoring and evaluation.

Responsibilities

• Lead and supervise the Family Worker team, set annual objectives and coordinate the project work programme.
• Develop partnerships across Ealing, represent families and contribute to local policy and co-production.
• Oversee advice quality, records, safeguarding, service standards, and support workshops and events.
• Monitor budgets, income and expenditure, support grant applications and funder reports.
• Maintain project communications and provide occasional family support.

Skills

Degree-level education

Family support experience

Staff management

Volunteer management

Project planning

Monitoring & evaluation

Financial literacy

Communication skills

Partnership skills

SEND knowledge

Disability issues

Equality & safeguarding

Education

Degree-level education

Job description

About Contact and the role

Contact is a national charity supporting families with disabled children through information, advice, peer support and campaigning. This Operations Manager leads Contact Ealing, reporting to the Head of Community Based Information, Advice and Support Services. The post combines team leadership, project development and partnership work, with occasional direct family support.

Responsibilities

• Lead and supervise the Family Worker team, set annual objectives and coordinate the project work programme.
• Develop partnerships across Ealing, represent families and contribute to local policy, consultation and co-production activity.
• Oversee advice quality, records, safeguarding and service standards, and support workshops, groups, family events and volunteer development.
• Monitor budgets, income and expenditure, support grant applications and prepare evaluation and funder reports.
• Maintain effective project communications and information resources, and provide occasional advice or support cover for families.

What you will bring

The pack asks for degree-level education, experience supporting families with disabled children, staff and volunteer management, and project planning, monitoring and evaluation. You will need financial literacy, strong communication and partnership skills, knowledge of SEND and disability issues, and commitment to equality and safeguarding. Local Ealing knowledge and fundraising experience are desirable. Enhanced disclosure is required.

Hours, location and benefits

25 hours per week, fixed term until 31 March 2028, with any extension dependent on funding. Hybrid office and home working in Ealing; the office attendance split is not stated. A regular pattern is agreed within Monday to Friday, 9am to 5pm, with occasional unsocial hours and weekend events.

Employer-advertised actual annual salary: £31,501.42 (£44,102 FTE). Benefits include 25 days annual leave pro rata, increasing with service, three Christmas closure days pro rata, matched pension contributions up to 5%, an Employee Assistance Programme for staff and families, and a season-ticket loan after six months satisfactory service. Flexible working and family-friendly policies apply.