Operations Manager: Drive Growth & Build Scalable Systems

Cressy Commercial Real Estate LLC; Indianapolis (IN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401K Retirement Savings Plan

Paid Vacation

Tuition Reimbursement (with employment

Life Insurance

Long Term Disability

Job summary

Cressy Commercial Real Estate LLC is seeking an Operations Manager to act as the right hand to the Owner, building scalable processes, systems, and a team ready for growth. This role blends strategic planning with hands-on execution to boost efficiency, profitability, and client satisfaction.

The ideal candidate will drive operational readiness for portfolio expansion, implement AI and new technologies, and lead a small but growing team with a focus on accountability and performance.

Qualifications

• 3-7+ years in property management or real estate operations.
• Experience in a small or growing company preferred.
• Strong financial understanding (budgets, P&L, NOI).
• Process-driven but adaptable and hands-on.
• Comfortable wearing multiple hats.
• Strong leadership presence with a roll-up-your-sleeves attitude.
• Familiarity with property management software (AppFolio, Yardi, Corrigo, etc.)

Responsibilities

• Growth & Scalability: Build and document SOPs; Implement KPIs for leasing, maintenance, collections, and retention.
• Financial Performance: Assist in managing property-level budgets; monitor rent collection; improve NOI.
• Maintenance & Vendor Oversight: Oversee work order flow; implement preventive maintenance; build vendor network.
• Team Leadership: Training on new technology and AI; establish accountability through metrics; assist with hiring and training.

Skills

Property management experience

Leadership

Process-driven

Data-driven decision making

Strategic thinking

Communication

Multitasking / wear multiple hats

Tools

AppFolio

Yardi

Corrigo

Job description

Cressy Commercial Real Estate LLC is seeking an Operations Manager to act as the right hand to the Owner, building scalable processes, systems, and a team ready for growth. This role blends strategic planning with hands-on execution to boost efficiency, profitability, and client satisfaction.

The ideal candidate will drive operational readiness for portfolio expansion, implement AI and new technologies, and lead a small but growing team with a focus on accountability and performance.