Operations Manager – Digital Services

Hitachi, Ltd.; Earth City (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave and flexible work

Job summary

Hitachi Energy seeks an Operations Manager for Digital Services to oversee front-end technical sales support, order acceptance, and project execution for digital projects across the United States. You will manage digital field substation equipment monitoring projects, including schedules, inventory, and field service activities, while leading a team of service technicians.

Requirements include a bachelor’s degree in a technical or business field, 5–10 years of relevant experience, strong

Qualifications

• Candidate must have work authorization to work in the United States.
• 5–10 years of professional experience in operations, project management, digital services, field service, or related technical environments.
• Ability to travel domestically up to 30% as required by the business.
• Strong organizational skills with the ability to manage multiple deadlines and attention to detail.
• Excellent communication and collaboration across technical, operational, and customer-facing teams.

Responsibilities

• Manage front-end technical sales support, order acceptance, and project execution for digital projects and services across the United States.
• Oversee digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time and within cost and quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.

Skills

IIoT programming

Communication

Attention to detail

Collaboration across teams

Education

Bachelor’s degree in technical or business field

Tools

SAP

Job description

Job Description

The Opportunity

As an Operations Manager for Digital Services, you will manage front-end technical sales support, order acceptance, and project execution for digital projects and services across the United States. You will oversee digital field substation equipment monitoring projects, including project tracking, inventory control, lead-time management, field service scheduling, budgeting, cost forecasting, and the direct management of service technicians. You will serve as a subject matter resource for substation monitoring projects and devices while coordinating work across Sales, Engineering, Quality, Purchasing, production teams, and the Global Call Center. Your work will help ensure that customer and engineering orders are completed on schedule, within cost expectations, and according to established quality standards.

How You’ll Make an Impact

• Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals.
• Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities.
• Directly manage a team of service technicians and support personnel development.
• Prepare operations budgets and regularly review and forecast direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly.
• Serve as the subject matter resource for substation equipment monitoring projects and devices.
• Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards.
• Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in a technical or business-related field.
• 5-10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments.
• Able to organize work, manage multiple deadlines simultaneously, and maintain excellent attention to detail.
• Able to communicate effectively and collaborate across technical, operational, and customer-facing teams.
• Programming experience connecting IIoT devices; SAP experience is preferred.
• Ability to travel domestically up to 30% as business needs require.
• Commitment to Hitachi Energy’s values of safety and integrity, including taking responsibility for your actions while caring for colleagues and the business.

More About Us

At Hitachi Energy, you can grow your career while contributing to technologies and services that support the future of energy.

• Opportunities to work on innovative technologies shaping the future of energy
• A collaborative environment with experienced professionals
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.