Operations Manager – Digital Services

Hitachi Automotive Systems Americas, Inc.; Earth City (MO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Hitachi Energy USA Inc. in Earth City, Missouri, is seeking an Operations Manager for Digital Services to lead front-end technical sales support, order acceptance, and project execution across the United States.

You will oversee digital field substation monitoring projects, manage budgets and schedules, coordinate cross-functional teams, and ensure quality and compliance while developing service technician teams. Remote-friendly role with travel up to 30% is expected.

Qualifications

• Bachelor’s degree in a technical or business-related field.
• 5–10 years of experience in operations, project management, digital services, field service or related technical environments.
• Ability to travel domestically up to 30%.

Responsibilities

• Manage front-end technical sales support, order acceptance and project execution for digital projects and services.
• Oversee digital field substation equipment monitoring projects, including schedules, inventory and field service activities.
• Directly manage service technicians and support personnel development.
• Prepare budgets and forecasts for direct and indirect project costs.
• Coordinate warranty and support activities with the Global Call Center to resolve issues promptly.

Skills

Leadership

Communication

Team management

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

Location: Earth City, Missouri, United States Job ID: R0144274 Date Posted: 2026-09-11 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: Yes

Job Description: The Opportunity As an Operations Manager for Digital Services, you will manage front-end technical sales support, order acceptance, and project execution for digital projects and services across the United States. You will oversee digital field substation equipment monitoring projects, including project tracking, inventory control, lead-time management, field service scheduling, budgeting, cost forecasting, and the direct management of service technicians. You will serve as a subject matter resource for substation monitoring projects and devices while coordinating work across Sales, Engineering, Quality, Purchasing, production teams, and the Global Call Center. Your work will help ensure that customer and engineering orders are completed on schedule, within cost expectations, and according to established quality standards.

How You’ll Make an Impact

Process and acknowledge orders using Salesforce and SAP, ensuring data accuracy and alignment with customer proposals. Manage the execution of digital field substation equipment monitoring projects, including schedules, inventory, lead times, and field service activities. Directly manage a team of service technicians and support personnel development. Prepare operations budgets and regularly review and forecast direct and indirect project costs. Coordinate warranty and support activities with the Global Call Center to resolve customer issues promptly. Serve as the subject matter resource for substation equipment monitoring projects and devices. Coordinate among Sales, Engineering, Quality, Purchasing, and production teams to deliver orders on time, within cost expectations, and to quality standards. Prepare technical specifications and documentation, investigate technical problems, and provide recommendations for reports and root cause investigation. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor’s degree in a technical or business-related field.

• 5-10 years of overall professional experience in operations, project management, digital services, field service, or related technical environments.
• Able to organize work, manage multiple deadlines simultaneously, and maintain excellent attention to detail.
• Able to communicate effectively and collaborate across technical, operational, and customer-facing teams.
• Programming experience connecting IIoT devices; SAP experience is preferred.
• Ability to travel domestically up to 30% as business needs require.
• Commitment to Hitachi Energy’s values of safety and integrity, including taking responsibility for your actions while caring for colleagues and the business.

More About Us

At Hitachi Energy, you can grow your career while contributing to technologies and services that support the future of energy. Opportunities to work on innovative technologies shaping the future of energy A collaborative environment with experienced professionals Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangements Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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