Operations Manager: Customer Success & Process Optimization

MPC Holding, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Job summary

MPCH is seeking an Operations Associate to support cross-functional business operations, delivering high customer satisfaction and efficient processes. This role requires an organized, detail-oriented professional who can work independently.

You will handle customer inquiries, assist in SOP development, ensure policy compliance, maintain records, and provide administrative support to the Operations Manager.

Qualifications

• Customer service experience and strong interpersonal communication.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Serve as the primary point of contact for customer inquiries and issues, providing timely resolutions.
• Assist in development, implementation and maintenance of SOPs and policy compliance.
• Monitor internal controls and prepare reports on performance and compliance.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Multi-tasking

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM systems

Job description

MPCH is seeking an Operations Associate to support cross-functional business operations, delivering high customer satisfaction and efficient processes. This role requires an organized, detail-oriented professional who can work independently.

You will handle customer inquiries, assist in SOP development, ensure policy compliance, maintain records, and provide administrative support to the Operations Manager.