Operations Manager - Hospitality

Serenity Healthcare; Phoenix (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision benefits

401(k) retirement plan

10 PTO days + 10 paid holidays

Job summary

A growing healthcare organization in Phoenix seeks an experienced Operations Manager to oversee daily operations, lead teams, and ensure quality experiences. Ideal candidates have 10+ years in operations management, strong leadership skills, and a passion for continuous improvement. Compensation starts at $90,000 annually with bonus incentives, and excellent benefits include health coverage and paid time off. This is an exceptional opportunity to influence a high-performing environment.

Qualifications

• 10+ years of operations, management, or people leadership experience.
• Proven ability to manage performance, metrics, and process improvement.
• Strong leadership skills with the ability to motivate and develop teams.

Responsibilities

• Oversee daily operations, staffing, and workflow execution.
• Lead, coach, and develop team members while holding them accountable.
• Monitor key performance metrics and use data to drive improvements.

Skills

Leadership skills

Performance management

Process improvement

Team development

Job description

Location: Desert Ridge, AZ

Employment Type: Full-Time

Compensation: $90,000+ annually + bonus incentives

Lead a high-performing team and drive operational excellence in a fast-growing organization.

Serenity is looking for an Operations Manager to oversee daily operations, lead teams, and ensure a consistent, high-quality experience across all interactions. This role is ideal for leaders who thrive on structure, accountability, and continuous improvement.

💡 No industry-specific experience required. We provide training on our systems and processes.

About The Role

As an Operations Manager, you’ll be responsible for overseeing day-to-day operations, managing team performance, and ensuring workflows run efficiently and consistently.

You’ll play a key role in creating a structured, high-performing environment where both team members and clients have a positive experience.

Key Responsibilities

• Oversee daily operations, staffing, and workflow execution
• Lead, coach, and develop team members while holding them accountable to performance standards
• Monitor key performance metrics and use data to drive improvements
• Ensure a consistent, professional, and supportive experience for every client
• Identify opportunities to improve processes, efficiency, and team performance
• Maintain a structured, organized, and results-driven environment

Requirements

• 10+ years of operations, management, or people leadership experience
• Proven ability to manage performance, metrics, and process improvement
• Strong leadership skills with the ability to motivate and develop teams
• Ability to operate effectively in a fast-paced, high-volume environment

Nice-to-Haves

• Experience in service-based operations (hospitality, retail, or similar)
• Background in multi-unit or high-growth environments
• Experience leading teams through change, growth, or scaling operations

Pay & Benefits

• $90,000+ annually + bonus incentives
• 90% employer-paid medical, dental, and vision benefits
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Advancement opportunities as the organization continues to grow

About Serenity

Serenity is a growing organization focused on delivering structured programs and high-quality experiences through a people-first approach. By combining innovative tools, clear processes, and strong team leadership, we create environments where individuals can make meaningful progress and teams can thrive.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.