Operations Manager - Cleaning and Restoration

ServiceMaster Clean of Fraser Valley; Chicago, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Company vehicle

Paid time off

Paid training and industry certs

Leadership growth opportunities

Direct access to ownership

Opportunity for advancement

Job summary

Voda Cleaning & Restoration is seeking a hands-on Operations Manager to lead field technicians, oversee water restoration, mold remediation, and cleaning projects. You will work directly with ownership, drive process improvements, and build a high-performing operation in Chicago West.

The role is not desk-bound; expect site visits, customer communications, documentation reviews, and field leadership to ensure project success and client satisfaction.

Qualifications

• Experience in restoration, cleaning, construction, home services, or field operations.
• Strong leadership and communication skills.
• Excellent organization and time-management abilities.

Responsibilities

• Lead, schedule, coach, and develop field technicians.
• Oversee daily water restoration, mold remediation, carpet cleaning, and related service operations.
• Manage projects from initial inspection through completion.

Skills

Leadership

Communication

Project management

Field operations

Customer service

Tools

CRM

Scheduling software

Xactimate

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company car
• Health insurance

Voda Cleaning & Restoration of Chicago West is growing rapidly, and we are looking for a hands-on Operations Manager to help lead our team and support the next phase of our growth.

This is an opportunity for someone who wants more than a traditional management role. You will work directly with ownership, lead field technicians, oversee restoration and cleaning projects, improve processes, and help build a high-performing operation.

We are looking for a leader who takes ownership, solves problems, develops people, and is willing to lead from the front. This is not a desk-only position. The Operations Manager should be comfortable visiting job sites, communicating with customers, reviewing documentation, managing crews, and stepping into the field when needed.

Benefits & Perks

• Competitive salary
• Performance-based bonus opportunity
• Company vehicle
• Health benefits
• Paid time off
• Paid training and industry certifications
• Leadership growth opportunities
• Direct access to ownership
• Opportunity for advancement as the company grows

Responsibilities

• Lead, schedule, coach, and develop field technicians
• Oversee daily water restoration, mold remediation, carpet cleaning, and related service operations
• Manage projects from initial inspection through completion
• Conduct job-site inspections and quality-control checks
• Ensure work meets company, IICRC, and safety standards
• Assist field crews when additional leadership or support is needed
• Communicate with homeowners, property managers, commercial customers, adjusters, and vendors
• Ensure accurate job documentation, including photos, moisture readings, drying logs, equipment placement, and project notes
• Train technicians on restoration procedures, cleaning techniques, equipment, safety, documentation, and customer service
• Assist with estimating, job costing, project planning, and production management
• Monitor job profitability, labor utilization, equipment usage, and customer satisfaction
• Manage company vehicles, equipment, warehouse inventory, and supplies
• Assist with recruiting, onboarding, and developing technicians
• Participate in an after-hours/on-call rotation for emergency restoration work
• Work directly with ownership to achieve operational, revenue, and profitability goals

Qualifications

• Experience in restoration, cleaning, construction, home services, or field operations
• Previous experience leading technicians, crews, or projects preferred
• Strong leadership and communication skills
• Excellent organization and time-management abilities
• Strong customer-service mindset
• Ability to manage multiple projects and changing priorities
• Comfortable working in a fast-paced, hands-on environment
• Strong attention to detail, documentation, safety, and job quality
• Willingness to assist in the field when necessary
• Valid driver’s license with an acceptable driving record
• Comfortable using CRM, scheduling, estimating, and project-management technology

Preferred Experience & Certifications

Experience or certifications in the following areas are a plus:

• IICRC WRT
• IICRC AMRT
• Xactimate
• Water mitigation and structural drying
• Mold remediation

Don’t have every certification listed? We still want to hear from you. We are willing to invest in additional training and certifications for the right candidate.

Who Will Succeed in This Role?

The right person will enjoy leading people, solving problems, taking ownership, serving customers, and helping build a growing company.

About Voda Cleaning & Restoration

Voda Cleaning & Restoration provides professional residential and commercial cleaning and restoration services, including water damage restoration, mold remediation, carpet and upholstery cleaning, tile and grout cleaning, and related property services.

Voda Cleaning & Restoration of Chicago West is locally owned and operated and serves communities throughout Chicago’s western suburbs.

We are growing quickly, and our next Operations Manager will have the opportunity to play a meaningful role in shaping the future of the business.