Cleaning and Restoration Operational Manager

ServiceMaster Clean of Fraser Valley; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Fast paced environment

Health benefit options

Job summary

Voda Cleaning and Restoration is seeking an experienced Operational Manager to oversee the day-to-day operations of carpet cleaning and water restoration teams. The role requires hands-on leadership, field support for cleaning jobs, and ensuring projects meet safety and quality standards.

The successful candidate will manage scheduling, training, and client communications, driving efficiency and customer satisfaction across residential and commercial projects.

Qualifications

• 3–5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects.

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration departments, ensuring on-time work within budget and safety standards.
• Schedule and manage teams for efficient service delivery across projects.
• Conduct quality control inspections to ensure adherence to standards and protocols.
• Perform field work as needed to support cleaning/restoration operations and maintain quality.
• Train and mentor staff on techniques, safety, and equipment usage.

Skills

Project management

Leadership

Communication

Customer service

Multi-project handling

Team supervision

Tools

Xactimate

CRM systems

Scheduling tools

Job description

Benefits

• Competitive salary
• Company car
• Paid time off

Role

Cleaning and Restoration Operational Manager

Benefits and Perks

• Competitive Salary
• Fast Paced Environment
• Health Benefit Options

Job Summary

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands‑on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top‑tier customer service.

Cleaning and Restoration Operational Manager Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety
  standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning,
  and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and
  company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration
  jobs to maintain quality, provide leadership, and ensure smooth operations.
• Train and mentor team members on techniques, safety procedures, and equipment use,
  ensuring they stay up-to-date with industry standards.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper
  documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication,
  addressing concerns, and ensuring overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue
  growth, and monitor key performance indicators.
• Assist in developing and implementing new procedures to streamline operations and
  improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring all resources are
  readily available and maintained in good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including
  work orders, client records, and billing information.

Cleaning and Restoration Operational Manager Qualifications

• Preferred Certifications:
  • IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:
    • WRT (Water Restoration Technician)
    • CCT (Carpet Cleaning Technician)
    • AMRT (Applied Microbial Remediation Technician)
    • OSHA 30 Certification.
• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast‑paced, hands‑on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.