Operations Manager, Call Center Excellence

Global-Lending-Services; Greenville (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base pay and bonuses

Medical, dental, vision, telemedicine,

401K with employer match

PTO and company holidays

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

Global-Lending-Services in Greenville, SC is seeking an Operations Manager to lead a dedicated team and optimize customer experiences across operations. You will manage programs, policies, and systems to improve efficiency and compliance, recruiting and developing staff.

You will supervise staffing, coach for performance, and collaborate with internal teams and vendors to meet regulatory standards and business goals.

Qualifications

• Minimum of Bachelor’s degree required.
• 2–4 years’ supervisory or leadership experience.
• Strong sales and negotiations skills with ability to respond quickly in dynamic environments.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to influence across levels.
• Proficient computer skills and aptitude with common business applications.
• Demonstrated ability to motivate and lead a team and coach staff.

Responsibilities

• Oversee an assigned segment of Operations activities to monitor performance and service quality.
• Analyze reports and metrics to identify improvement opportunities and compliance risks.
• Coach and train team members to ensure professionalism and adherence to QA standards.
• Identify workflow enhancements and partner with vendors to implement changes.
• Supervise staffing, timekeeping, and performance evaluations.
• Maintain documentation, processes, and reporting related to operations.

Skills

Sales negotiations

Verbal and written communication

Interpersonal skills

Leadership / team management

Organizational skills

Problem solving

Education

Bachelor’s degree

Job description

Global-Lending-Services in Greenville, SC is seeking an Operations Manager to lead a dedicated team and optimize customer experiences across operations. You will manage programs, policies, and systems to improve efficiency and compliance, recruiting and developing staff.

You will supervise staffing, coach for performance, and collaborate with internal teams and vendors to meet regulatory standards and business goals.