Operations Manager - C. Baldwin, Curio Collection by Hilton

Sage Hospitality Group; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join the C. Baldwin Hotel as an Operations Manager, where you will ensure the highest standards of cleanliness and guest satisfaction. This role requires experience in luxury hotel housekeeping and leadership. You'll lead a team, oversee operations, and ensure adherence to brand standards, fostering both staff and guest satisfaction.

Benefits

Comprehensive health and dental insurance

401(k) retirement savings plan

Paid time off and holidays

Career advancement opportunities

Employee discounts on Hilton stays

Tuition Reimbursement

Qualifications

• Minimum of 1 year of housekeeping experience in a luxury hotel.
• At least 2 years of leadership or supervisory experience in housekeeping.
• Proficiency in housekeeping management systems and ONQ software.

Responsibilities

• Support the Housekeeping Director in daily operations.
• Assist in managing and leading a team of housekeeping staff.
• Conduct regular inspections to maintain quality control.

Skills

Leadership

Communication

Attention to detail

Housekeeping best practices

Job description

Why us?

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as “Mother of Houston” and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Join us at the beautiful C. Baldwin Hotel, Curio Collection by Hilton, as a Operations Manager and play a key role in maintaining the highest standards of cleanliness and guest satisfaction. We are seeking a skilled professional with a minimum of 1 year of housekeeping experience and at least 2 years of leadership experience. If you are passionate about ensuring our guests experience the epitome of luxury and comfort, we invite you to apply. **** Housekeeping experience is preferred****

Responsibilities

• Support the Housekeeping Director in overseeing the daily operations of the operations department.
• Assist in managing and leading a team of housekeeping staff, ensuring adherence to Hilton brand standards.
• Help ensure monthly department meetings and daily huddles are conducted.
• Assist with planning of staff events and take initiative in employee recognition.
• Help create a warm and welcoming environment for all, but especially our Heart of House staff!
• Collaborate with the Housekeeping Manager to establish and implement efficient cleaning processes and procedures.
• Conduct regular inspections to maintain quality control, identify areas for improvement, and take corrective actions.
• Assist with housekeeping inventory management, ordering supplies, and monitoring cost control.
• Coordinate with other hotel departments to meet guest needs and exceed their expectations.
• Participate in training and mentoring of housekeeping staff to foster their professional growth and development.
• Handle guest inquiries and requests related to housekeeping services with efficiency and courtesy.
• Assist in addressing and resolving guest concerns and issues promptly.
• Ensure strict compliance with all safety and sanitation regulations.
• Additonal duties on an as-needed basis

Qualifications

• Minimum of 1 year of housekeeping experience in a luxury hotel or upscale establishment
• At least 2 years of leadership or supervisory experience in housekeeping
• Strong knowledge of housekeeping best practices, procedures, and cleaning techniques
• Excellent leadership, communication, and interpersonal skills
• Ability to thrive in a fast-paced, guest-focused environment.
• Keen attention to detail and a commitment to maintaining impeccable cleanliness.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in housekeeping management systems and ONQ software

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs

Benefits

• Comprehensive health and dental insurance
• 401(k) retirement savings plan
• Paid time off and holidays.
• Career advancement opportunities
• Employee discounts on Hilton stays.
• Tuition Reimbursement… and much more!