Guest Service Agent - Hilton Americas Houston

Hilton Americas-Houston; Houston (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent at Hilton Americas-Houston. The role includes greeting guests, managing bookings, and ensuring exceptional service experiences while working in a dynamic environment. Ideal candidates bring a customer-focused attitude and dedication to quality service.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay via DailyPay

Paid maternity and parental leave

Debt-Free Education access

Comprehensive Health Insurance coverage

Qualifications

• Outgoing personality with a passion for guest experiences.
• Demonstrates key attributes such as Quality and Dependability.

Responsibilities

• Greet and register guests, manage check-out processes.
• Assist guests with inquiries and resolve complaints in a timely manner.
• Use up-selling techniques to promote hotel services.

Skills

Hospitality

Customer Focus

Adaptability

Job description

Join to apply for the Guest Service Agent - Hilton Americas Houston role at Hilton Americas-Houston

Join to apply for the Guest Service Agent - Hilton Americas Houston role at Hilton Americas-Houston

The Hilton Americas-Houston is searching for a Guest Service Agent to join their Front Office team!

Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets.

The ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.

This position is eligible for an Up Sell Incentive!

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Houston Convention Center

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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