Operations Manager - Auto Glass Replacement

Default Brand; Little Rock (AR); On-site; USD 68,000 - 83,000; Full time

Job summary

Default Brand in Little Rock is seeking an Operations Manager for Auto Glass Replacement. You will lead day-to-day warehouse and delivery operations to ensure on-time, safe, and accurate glass fulfillment at the site.

Scope includes optimizing labor deployment, enforcing safety, and coordinating with cross-functional teams to meet service targets and quality standards. This on-site role manages 8 hourly staff and drives continuous improvement across the operation.

Responsibilities

• Re-enforce a safety-first mindset and ensure regulatory compliance.
• Continuously engage with customers to understand needs and develop the value proposition.
• Manage to meet or exceed service targets by optimizing efficiency to control costs.
• Oversee warehouse operations including receiving, stocking, picking, processing returns, and cycle counts.
• Hire, train, and develop staff in line with operating plans and conduct performance reviews.
• Ensure inventory is managed in line with JSOX and QMS requirements and drive continuous improvement.

Job description

Operations Manager - Auto Glass Replacement

Job Category : Mfg Operations

Requisition Number : OPERA004806

• Posted : November 2, 2026
• Full-Time
• On-site
• Salary : $75,000 USD per year

Locations

Showing 1 location

Description

Purpose:

The Service Delivery Manager is responsible for leading all day-to-day warehouse and delivery operations to ensure our Customer Value Proposition is consistently achieved: providing the right glass, safely delivered without fail, on time, and in perfect condition. This role serves as the operational backbone of the location, ensuring that every process, team member, and resource is aligned to deliver exceptional service quality and reliability.

The Service Delivery Manager champions a safety-first culture, ensuring every employee follows established safety protocols, glass-handling procedures, and warehouse operational standards. This includes proactive safety leadership, continuous skills development, and strict adherence to all compliance requirements to create a workplace where employees can perform at their best without risk.

A core responsibility of the role is to manage the warehouse from a Prime Cost performance perspective, with a strong focus on labor efficiency, productivity, and operational excellence. This includes optimizing labor deployment, maintaining high-quality glass-handling competencies, and ensuring the physical warehouse layout—including bin locations, inventory flow, and staging processes is designed for maximum efficiency and minimal waste.

The Service Delivery Manager is also accountable for driving flawless execution of our 48 Critical Success Processes, ensuring that all critical daily, weekly, and monthly operational routines are completed consistently and to standard. This discipline is essential to sustaining reliable service, predictable performance, and continuous improvement across the operation.

Essential Functions:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit.
• Continuously engage with customers to understand the needs of the Customer and develop and execute the value proposition.
• Manage to meet or exceed Service Center service targets by optimizing efficiency to manage costs.

Ensure complete adherence to organization process including, but not limited to:

• Receiving deliveries from the Distribution Centers or directly from manufacturing sites.
• Stocking Deliveries.
• Pulling / Processing customer orders for pickup.
• Processing customer returns.
• Cycle inventory counting.
• Focus on the retention and development of Employees.
• Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line with the Japan Sarbanes Oxley ("JSOX") and Quality Management system ("QMS") and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by Manager.

Scope/Dimensions

• Responsible for oversight of the Little Rock location with 8 hourly employees.
• Regular interactions with market / region / Senior Leadership Team to ensure Service, Quality, and Costs are in line with market expectations.
• Demonstrate control and accuracy with all aspects of inventory and asset management.

Competencies Needed for Success in the Role:

• Clarity: Conveys information in a direct, simple, and easy‑to‑understand manner.
• Active Listening: Fully listens, seeks to understand, and responds thoughtfully.
• Audience Awareness: Messages to the needs, knowledge, and context of the team.
• Conciseness: Communicates the essential points without unnecessary detail.
• Empathy: Demonstrates understanding of others’ perspectives and emotions.
• Confidence: Speaks with assurance while remaining open to input.
• Consistency: Delivers aligned messages across channels and avoids mixed signals.
• Responsiveness: Provides timely follow‑up, feedback, and clarification.(sorry I accidentally inserted a new line inside pass)