Operations Manager - Audio Visual, Event Technology

Pinnacle Live; Miami Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the AV sector is seeking an Operations Manager to oversee daily operations and ensure exceptional event execution. This role involves managing staff, maintaining equipment, and delivering excellent customer service. The ideal candidate will have a strong technical aptitude and experience in hospitality management. Join us to elevate live event experiences!

Benefits

Performance-based incentives

Generous PTO

401(k) with match

Health insurance

Vision insurance

Dental insurance

Qualifications

• Minimum two years of event technology experience in hospitality.
• Minimum two years of managerial experience.

Responsibilities

• Assist Venue Director with daily operational management.
• Provide leadership in executing all phases of events.
• Train, manage, and develop staff to meet service standards.

Skills

Planning

Prioritization

Interpersonal Skills

Communication

Organizational Skills

Team-oriented Attitude

Education

High School diploma or equivalent

Tools

Computer Hardware

Computer Software

Job description

Description

OPERATIONS MANAGER

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue, focusing on event execution and team development. This includes the timely setup, operation, and removal of audio-visual equipment in accordance with company standards, personnel management, equipment maintenance and logistics, and providing excellent guest service and client satisfaction.

Essential Functions

1. Provide leadership in executing all phases of events while maintaining top-tier customer service to stakeholders.
2. Ensure timely setup, striking of events, and other essential floor activities.
3. Maintain inventory integrity, ensuring quality, functionality, organization, and availability.
4. Stay informed of industry trends, tools, and innovations.
5. Assist in managing the budget to increase revenue and control expenses, including sub-rentals and labor.
6. Train, manage, and develop staff to meet service standards, fostering employee growth and achievement.
7. Build strong relationships with equipment rental and labor vendors to meet Pinnacle Live standards.
8. Manage accurate and timely billing of events and clients.
9. Create and process purchase orders and vendor invoices promptly.
10. Attend hotel meetings as necessary.
11. Utilize and improve applicable company computer systems and technical skills.
12. Provide technical support for events.
13. Comply with all safety protocols and standard operating procedures.
14. Perform other duties as assigned.

Education & Experience

• High School diploma or equivalent.
• Minimum two years of event technology experience in hospitality.
• Minimum two years of managerial experience.

Required Skills & Knowledge

• Strong technical aptitude.
• Good knowledge of computer hardware and software.
• Planning and prioritization skills.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Organizational skills and attention to detail.
• Team-oriented attitude.
• Professional appearance.

Physical Demands

Must be able to sit at a desk and operate in a non-climate-controlled warehouse, lift up to 50 pounds, and perform physical tasks such as pushing, pulling, reaching overhead, lifting, stooping, crouching, standing, and walking for extended periods.

Benefits

• Performance-based incentives in addition to salary.
• Generous PTO, holidays, and sick/personal days.
• 401(k) with match.
• Health, vision, dental insurance, and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging, actively fostering an environment where all team members, clients, and partners are valued and respected.