Operations Manager - AI Parking & Service Excellence

Metropolis Technologies; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

SP+ in Austin, TX is seeking an experienced operations leader to oversee daily parking facility activities, ensure exceptional client service, and drive profitability. You will hire and develop a diverse team, manage budgets, and enforce safety and compliance policies.

The role requires strong staff leadership, a focus on customer experience, and the ability to optimize operations across locations with an emphasis on security, cash control, and vendor management.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

SP+ in Austin, TX is seeking an experienced operations leader to oversee daily parking facility activities, ensure exceptional client service, and drive profitability. You will hire and develop a diverse team, manage budgets, and enforce safety and compliance policies.

The role requires strong staff leadership, a focus on customer experience, and the ability to optimize operations across locations with an emphasis on security, cash control, and vendor management.