OPERATIONS MANAGER ($50M-$75M)

Navy Lodge; Hagåtña (GU); On-site; USD 73,000 - 92,000; Full time

Job summary

Navy Exchange in Guam is seeking an experienced Operations Manager to lead operational support and services. You will work with the management team to implement store programs, control expenses, and maximize customer service and performance.

Responsibilities include managing budgets, staffing, payroll, inventory, IT coordination, and ensuring safety compliance across facilities. This role reports to the General Manager or equivalent and requires strong leadership and process improvement

Qualifications

• Minimum 6 years of general experience with 3 years in administrative or supervisory roles.
• Experience in managing operations and store functions.
• Knowledge of retail operations, merchandising, and store procedures.

Responsibilities

• Oversee operations including customer service, front-end and backroom functions.
• Manage operating budget, analyze financial data, and drive profitability.
• Coordinate staffing in line with policies and manage payroll costs.
• Supervise personnel, evaluate performance, and take corrective actions.
• Ensure compliance with safety, security, and loss prevention policies.
• Coordinate annual physical inventory and vendor contractor relationships.

Skills

Budget management

Staffing coordination

Customer service

Vendor coordination

Job description

Job Description - OPERATIONS MANAGER ($50M-$75M) (2600040G)

Job Description

OPERATIONS MANAGER ($50M-$75M)

Job Number:

2600040G

Primary Location

United States-Guam-Hagatna

Organization

NAVSTA Guam Pay Range : $72,804 - $92,449 based experience

Job Summary:

Manages operational support and services functions. Works in conjunction with the management team to implement store programs control and reduce operating expenses while maximizing customer service and operational performance.

Duties and Responsibilities:

• Manages operations which may include all or a substantial combination of store support functions customer service front end operations backroom operations facilities administrative functions personalized services food and automotive.
• Manages an operating budget to include expenses sales and profits. Analyzes financial statements and other pertinent data to evaluate performance. Identifies and executes operational efficiencies with focus on improving profitability.
• Coordinates store staffing requirements in accordance with NEXCOM policies and procedures with appropriate departments. Develops and maintains work schedules through the Workforce Management system interviews and hires personnel and monitors and controls payroll expenses.
• Manages sales audit and cashier cage operation where applicable cash collection and control.
• Oversees the collection of accounting data documents and reports from operational areas and submission to appropriate office for processing as well as coordination of annual physical inventory for assigned area.
• Coordinator for IT equipment service issues and base supporting departments as appropriate e.g. public works federal fire department safety security.
• Supervises assigned personnel. Staff's key vacancies evaluate performance takes corrective action etc.
• Receives and handles customer complaints determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction.
• Ensures the efficient operation of receiving and stock replenishment functions.
• May coordinate annual physical inventory.
• Responsible for facility maintenance equipment cleaning where applicable facility improvement projects and fixed assets etc.
• Ensures compliance with safety security and fire prevention policies for all facilities in collaboration with Asset Protection Safety department.
• Functions as Contracting Officer Technical Representative COTR for various vendor contractors and concessions as applicable.
• Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.
• Ensures compliance with all NEXCOM policies and procedures.
• Reports to the General Manager Exchange Manager or equivalent.
• Performs other related duties as assigned.

TRAINING REQUIREMENT:

Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations.

The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required

A total of 6 years consisting of the following GENERAL EXPERIENCE 3 years experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of management practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE 3 years of progressively responsible experience in administrative supervisory managerial professional or technical work demonstrating knowledge of management principles practices methods and techniques. Knowledge of retail and or services merchandising principles procedures and a combination of related activities in the areas of accounting personnel procurement distribution management and store operations.

Job

Retail/Services Sales/Operations, Customer Service