Operations Manager - 2nd Shift

Thriftbooks; Dallas (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Annual bonus incentive

Competitive compensation package

Paid Time Off at accrual rate (15 days

Six paid holidays per year

Medical & Vision Insurance

Dental Insurance

Company paid STD/LTD

Company paid Life Insurance

401k match program

Professional development & growth

Free books

Job summary

ThriftBooks, the world’s largest used book retailer, is seeking a dynamic 2nd shift leader to oversee a high-volume fulfillment operation in the Cockrell Hill area of Dallas, TX. You will guide 75+ team members through two department managers, driving safety, productivity, and on-time shipping.

The role emphasizes coaching, KPI-driven performance, and developing future leaders while maintaining a clean, safe warehouse.

Qualifications

• 5+ years of warehouse/fulfillment/distribution/manufacturing or similar operations-management experience.
• Experience leading warehouse teams in a fast-paced, high-volume environment.
• Experience developing supervisors, managers, or team leads and holding teams accountable to performance expectations.
• Strong knowledge of warehouse safety practices, compliance requirements, and forklift operations.
• Experience with labor planning, staffing, hiring, discipline, and performance management.
• Ability to use productivity and operational metrics to identify issues and improve results.

Responsibilities

• Lead a 2nd shift operation of 75+ team members through two department managers.
• Partner with facility leadership to drive continuous improvement, reduce waste, and improve throughput and quality.
• Directly manage and develop the Production Manager, Fulfillment Manager, and additional leadership.
• Build a reliable, engaged team through coaching, performance management, and accountability.
• Ensure orders meet shipping deadlines with quality and accuracy.
• Use data and floor observations to improve staffing, workflow, and labor planning.

Skills

Leadership

Warehouse operations

Safety compliance

Labor planning

Communication

Problem solving

Decision making

Floor presence

Shift scheduling

Tools

Warehouse management systems

Operational reporting tools

Job description

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.What You’ll DoLead a 2nd Shift operation of approximately 75+ team members through two department managers in a high-volume processing centerSuccess in this role is measured through safety performance, productivity, shipping execution, quality, labor efficiency leadership development. (KPI'sPartner with facility leadership to lead continuous improvement initiatives that eliminate waste, improve throughput, and increase quality with reducing operating cost.Directly manage and develop the Production Manager, Fulfillment Manager, and additional operational leadership.Build a reliable, engaged team through effective hiring support, coaching, performance management, and accountability.Through department leaders, ensure customer orders meet shipping deadlines while maintaining quality, productivity, and accuracy expectations.Use data and floor observations to improve staffing, workflow, labor planning, and team performance.Drive safety, compliance, forklift support, and a clean, organized warehouse environment.Partner with HR, safety, maintenance, and other leaders to resolve operational issues and support growth.Build bench strength by identifying high-potential employees and creating development plans for future leads and managers.Ensure consistent execution of standard work, training requirements, PPE, powered-equipment procedures, and housekeeping expectations.Support peak-volume planning and adjust labor, priorities, and workflows as business needs change.Location: Cockrell Hill area of Dallas, TexasSalary: $75,000 - $100,000/yrThis range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to, business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.Why You Will Love It Here:Annual bonus incentiveCompetitive compensation packageEarn Paid Time Off at Accrual Rate of 15-days per yearSix Paid Holidays per calendar yearMedical & Vision InsuranceDental InsuranceCompany paid STD/LTDCompany paid Life Insurance401k match programProfessional development & growth opportunitiesWork with nice, fun peopleFREE BOOKS!ThriftBooks is unable to provide employment visa sponsorship at this time. Applicants must be legally authorized to work in the United States. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/ #DALMGThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law#DALMGWhat You Need5+ years of warehouse, fulfillment, distribution, manufacturing, or similar operations-management experience.Demonstrated experience leading warehouse teams in a fast-paced, high-volume environment.Experience developing supervisors, managers, or team leads and holding teams accountable to performance expectations.Strong knowledge of warehouse safety practices, compliance requirements, and forklift operations.Experience with labor planning, staffing, hiring, employee discipline, and performance management.Ability to use productivity and operational metrics to identify issues and improve results.Strong communication, problem-solving, and decision-making skills.Ability to maintain a consistent presence on the warehouse floor throughout the shift.Ability to work the regular second-shift schedule: Sunday–Thursday, 3:30 p.m.–midnight.Preferred QualificationsExperience in e-commerce fulfillment or a piece-rate production environment.Experience improving shipping execution, quality, and workforce stability.Lean, Six Sigma, or other continuous-improvement experience.Familiarity with warehouse-management systems and operational reporting tools