Operations Manager 2

Enterprise Mangement Solutions Inc; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in behavioral health is seeking a dedicated Operations Manager to oversee clinical and administrative functions across multiple facilities. In this full-time role, you will ensure compliance with state regulations and provide leadership to a diverse team. The ideal candidate will have a strong background in clinical supervision, experience with Medicaid billing, and a commitment to delivering high-quality mental health services. This position offers a unique opportunity to make a significant impact on community wellness while enjoying a supportive work environment that values professional development and teamwork.

Benefits

Paid Time Off (PTO)

Health, Medical, and Dental Insurance

Retirement Savings Plan

Professional Development Support

Continuing Education Opportunities

Qualifications

• 5+ years of experience in clinical and operational leadership in behavioral health settings.
• Strong leadership and communication skills with a focus on compliance and documentation.

Responsibilities

• Oversee clinical operations and ensure compliance with regulatory standards.
• Provide clinical supervision and support to multidisciplinary staff.

Skills

Clinical supervision

Leadership skills

Documentation review

ICANotes or similar EHR platforms

Trauma-informed care

Medicaid billing

Behavioral health compliance

Crisis intervention

Education

Master’s degree in counseling, social work, psychology, or related discipline

Current Maryland licensure as LCPC, LCSW-C, LCADC, LGADC, or equivalent

Board-approved clinical supervisor status

Tools

ICANotes

EHR systems

Job description

DISCLOSURE - MULTI-EMPLOYER ROLE:

This W-2 hourly Operations Manager position includes responsibilities that span across the following three organizations, all under shared leadership:

FOCUS #1: Community Wellness Outpatient Mental Health Center

FOCUS #2: Lighthouse Behavioral Health Center

FOCUS #3: Freedom Healthcare

You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each.

This role is structured as a 40-hour per week position, with a portion of the total weekly hours allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.

DIVISION: Operations

ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of Chief Operations Officer)

CLASSIFICATION: This is a full-time, W-2 employee position totaling 40 hours per week, worked over three scheduled days, with hours allocated across three affiliated companies as follows:

• Freedom Health Care – Freestanding General Primary Care Clinic (FHFSGC): Part-time, W-2 employee — approximately 4 hours per week (10% of total weekly hours)
• Community Wellness Outpatient Mental Health Center (CWOMHC): Part-time, W-2 employee — approximately 18 hours per week (45% of total weekly hours)
• Lighthouse Behavioral Health Center (LHBHC): Part-time, W-2 employee — approximately 18 hours per week (45% of total weekly hours)

WORK SCHEDULE: (Monday – Friday, 8:00 AM – 5:00 PM):

1. 8:00 AM – 8:10 AM – Team check-in and daily planning
2. 8:10 AM – 8:40 AM – Participate in Operations Division leadership meeting
3. 8:40 AM – 11:40 AM – Conduct six (6) 30-minute clinical supervision sessions (or use time for candidate interviews or operations support)
4. 11:40 AM – 12:20 PM – Lunch
5. 12:20 PM – 1:20 PM – Weekly standing meetings with COO, HR, or finance (based on day)
6. 1:20 PM – 2:50 PM – Conduct six (6) 15-minute client observations for supervisee quality monitoring
7. 2:50 PM – 4:50 PM – Conduct four (4) 30-minute client-facing sessions (H0001/90791 or follow-up) with real-time ICANotes documentation
8. 4:50 PM – 5:00 PM – Team wrap-up and end-of-day troubleshooting

COMPENSATION RANGE: Compensation for this position ranges from $28.00 to $45.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget.

In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes:
• Paid Time Off (PTO)
• Family and Medical Leave
• Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available
• Supplemental Health and Disability Insurance Options
• Retirement Savings Plan
• Professional Development Support and Continuing Education Opportunities

ANTICIPATED TRAVEL: 10% of the time. There is no additional compensation for travel.

PHYSICAL DEMANDS:

• Walking and standing during rounds, site visits, and staff monitoring
• Prolonged desk work for documentation review and EHR navigation
• Occasional lifting of materials or supplies (up to 25 lbs)

WORKING CONDITIONS:

• Behavioral health clinic and residential group home environments
• Fast-paced and compliance-driven work setting
• Must be available for scheduled on-call coverage and weekend responsiveness

COMPETENCIES AND SKILLS:

• Experience overseeing both residential and outpatient services
• Familiarity with ICANotes or similar EHR platforms
• Training in trauma-informed care, motivational interviewing, and harm reduction
• Minimum 5 years of experience in clinical and operational leadership in behavioral health settings
• Familiarity with COMAR 10.47 regulations, Medicaid billing, and accreditation standards (CARF, OHCQ, CSA)
• Strong leadership, communication, and documentation review skills
• Board-approved Clinical Supervisor credential
• Experience with Medicaid documentation and behavioral health billing
• Familiarity with CARF or Joint Commission accreditation standards
• Experience supervising clinical interns and pre-licensed professionals

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Master’s degree in counseling, social work, psychology, or related behavioral health discipline
• Current Maryland licensure as LCPC, LCSW-C, LCADC, LGADC, or equivalent
• Board-approved clinical supervisor status under MD Board of Professional Counselors and Therapists

FOCUS #1:

ACCOUNTABLE FOR: Administrative oversight and clinical supervision of the outpatient mental health center (OMHC), ensuring compliance with COMAR, maintaining documentation standards, overseeing multidisciplinary staff, and directing service delivery

CLASSIFICATION: Part-time, W-2 employee — approximately 18 hours per week (45% of total weekly hours)

ALTERNATE TITLE(S): OMHC Administrator, Clinical Program Director, Clinical Supervisor

COMPANY: Community Wellness Outpatient Mental Health Center

Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services—including therapy, psychiatric evaluation, medication management, and care coordination—designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment.

CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice.

COMPANY WEBSITE: https://cwomhc.org/

COMPANY PHONE NUMBER: [phone]

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: [phone] EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: [e-mail]

ACCOUNTABLE FOR: All OMHC staff

SUMMARY OF POSITION RESPONSIBILITIES: The Program Director & Clinical Supervisor for CWOMHC provides executive oversight of clinical operations, administrative systems, staff supervision, and regulatory compliance for the organization’s outpatient mental health clinic (OMHC). This dual-role position is responsible for ensuring the continuity of clinical services, monitoring staff performance, managing program quality and efficiency, and fulfilling the duties as required under COMAR 10.21.20.10 and COMAR 10.21.17.

The role ensures that clients receive clinically appropriate, timely, and coordinated mental health services while maintaining compliance with Maryland state regulations, audit standards, and ethical practices.

COMAR REGULATORY RESPONSIBILITIES: Per COMAR 10.21.20.10 – Program Director Requirements:

• Be a licensed mental health professional, or hold a master’s degree in:
  • Mental health
  • Health services
  • Business administration
• Be employed at least 20 hours per week at the OMHC
• Responsible for:
  • Ensuring administrative requirements of COMAR 10.21.17 are met
  • Fulfilling all OMHC programmatic requirements
  • Providing continuity of service when clinical staff are unavailable
  • Implementing a system of clinical supervision for all treatment staff
  • Demonstrating knowledge of all regulatory requirements for the operation of the OMHC

Clinical Supervisor Responsibilities:

• Provide clinical oversight and supervision to licensed and unlicensed clinical staff
• Review and co-sign treatment plans, progress notes, assessments, and documentation as required
• Provide regular supervision sessions in accordance with board and payer guidelines
• Approve clinical content for audits and Medicaid billing
• Support clinician performance development, compliance, and quality assurance

SCHEDULED DUTIES AND RESPONSIBILITIES:

Administrative Oversight:

• Manage day-to-day operations of the outpatient mental health center
• Supervise front desk, intake, scheduling, and patient access functions
• Ensure compliance with appointment timeliness, client assignment, and documentation tracking
• Facilitate weekly staff meetings and department-specific huddles

Clinical Supervision:

• Provide weekly/biweekly clinical supervision to LMSWs, LGPCs, and interns
• Guide staff in assessment, diagnostic formulation, treatment planning, and crisis intervention
• Monitor service documentation for 90791, 99214, 90837, 90832, and H0032 codes
• Ensure that all documentation meets Medicaid and COMAR audit readiness standards
• Train and mentor clinicians in real-time documentation and integrated service delivery

Quality Assurance & Compliance:

• Ensure all regulatory requirements are met for documentation, licensure, supervision, and patient safety
• Monitor and audit treatment plans, EHR entries, and clinical workflows
• Collaborate with billing, compliance, and HR to maintain records for state inspections
• Prepare for CARF, OHCQ, and Medicaid audits and lead corrective action plans

Interdisciplinary Collaboration:

• Coordinate closely with psychiatric, nursing, care coordination, and peer support teams
• Participate in treatment team meetings and clinical case reviews
• Assist with integration of behavioral health and primary care efforts with partnering organizations

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Troubleshoot staff or client-related issues as they arise
• Support recruitment and onboarding of new staff and clinical interns
• Attend community stakeholder or provider network meetings as a representative of CWOMHC
• Provide leadership during internal or external crises impacting clinical care

FOCUS #2:

ACCOUNTABLE FOR: The overall clinical and administrative management of Lighthouse Behavioral Health Center’s licensed and residential behavioral health programs, including regulatory compliance, staff supervision, clinical quality, client outcomes, and fiscal accountability

CLASSIFICATION: Part-time, W-2 employee — approximately 18 hours per week (45% of total weekly hours)

ALTERNATE TITLE(S): Clinical Director, Program Administrator, Clinical Supervisor

COMPANY: Lighthouse Behavioral Health Mental Health Center

Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible, compassionate, and evidence-based behavioral health services. We specialize in providing person-centered care for children, adolescents, and adults facing emotional, behavioral, and substance use challenges.

COMPANY WEBSITE: https://lighthousebhc.org

COMPANY PHONE NUMBER: [phone]

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: [phone] EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: [e-mail]

SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager for Lighthouse Behavioral Health Center fulfills the regulatory roles of Clinical Director, Program Administrator, and Clinical Supervisor across residential and outpatient substance use disorder treatment services. This position is responsible for supervising clinical and administrative teams, ensuring compliance with COMAR Title 10.47 (Substance Use Treatment Services), overseeing daily operations, and ensuring that client services are delivered effectively, ethically, and in alignment with State regulations and accreditation standards.

This leadership position provides direction for MAT, SUD, and SUD residential treatment programs all managed under Lighthouse Behavioral Health Center, LLC.

REGULATORY ROLES & RESPONSIBILITIES:

Clinical Supervisor – per COMAR 10.47.01.06 & 10.47.02.06:

• Serve as the designated Clinical Supervisor for all licensed treatment programs
• Must hold:
  • A master’s degree in counseling or related field, and
  • Licensure or certification as an alcohol and drug counselor (e.g., LCADC, LGADC, LCPC), or
  • Board-approved supervision credentials
• Oversee delivery of clinical services, including documentation and direct care supervision
• Provide clinical supervision to multidisciplinary staff including licensed counselors, interns, and support staff
• May carry a small caseload at the discretion of the COO

Program Administrator – per COMAR 10.47.01.04:

• Ensure all services are delivered in compliance with COMAR and funding requirements
• Oversee staffing plans, shift coverage, and 24/7 residential operations
• Ensure staff are trained in CPR, crisis intervention, and behavioral support strategies
• Serve as the point of contact for licensing entities, MCOs, and accrediting bodies
• Maintain documentation readiness for OHCQ, CSA, CARF, and internal audits

Clinical Director:

• Provide oversight and leadership for all clinical programming and therapeutic interventions
• Approve treatment plans, assessments, and discharge planning activities
• Monitor utilization review and case assignments
• Ensure trauma-informed, culturally responsive care delivery
• Guide implementation of evidence-based and recovery-oriented practices

SCHEDULED DUTIES AND RESPONSIBILITIES:

Clinical Oversight:

• Supervise daily clinical activities, including therapy sessions, group programming, and treatment planning
• Review and co-sign documentation as required for unlicensed or provisionally licensed staff
• Lead clinical case reviews and staff development huddles
• Ensure service codes such as H0024, H0038, W7330, W7350, 99214, and H0001 are used appropriately and documented accurately

Administrative Operations:

• Oversee facility readiness, compliance with safety protocols, and emergency preparedness
• Coordinate staffing schedules to ensure round-the-clock supervision at residential sites
• Manage residential census and ensure timely service initiation for new admissions
• Lead weekly operations and quality assurance meetings

Staff Supervision & Performance Management:

• Conduct staff evaluations, manage corrective action plans, and oversee onboarding
• Train and supervise Psychiatric Mental Health Nurse Practitioners, Addictions Counselors, Co-Occurring Disorder Counselors, Registered Peer Supervisors, Social Work Supervisors
• Maintain clinical supervision logs and support licensure documentation for staff under supervision

Compliance & Audit Readiness:

• Ensure programs are prepared for all external audits and licensing surveys
• Monitor incident reporting systems, chart audit logs, and QI dashboards
• Coordinate with billing, HR, and compliance to maintain documentation integrity and performance outcomes

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to crisis events, staff call-outs, or urgent facility needs
• Represent the program in stakeholder meetings or regulatory reviews
• Support expansion or restructuring efforts in collaboration with the executive team
• Serve as administrative on-call for after-hours decision-making and staffing support

FOCUS #3:

ACCOUNTABLE FOR: Oversight of daily clinic operations, staffing, compliance, documentation, scheduling, and coordination of patient services at the Freestanding General Clinic

CLASSIFICATION: Part-time, W-2 employee — approximately 4 hours per week (10% of total weekly hours)

ALTERNATE TITLE(S): Clinic Operations Manager, Primary Care Administrator

COMPANY: Freedom Healthcare

Freedom Healthcare, doing business as Community Wellness Primary Care Clinic, is a mission-driven organization dedicated to improving health equity through integrated, compassionate, and community-based care. Our clinic provides high-quality primary care services with a focus on underserved populations, including individuals with co-occurring behavioral health conditions, chronic illness, or complex social needs.

As a part of Freedom Healthcare’s broader commitment to holistic wellness and community empowerment, Community Wellness Primary Care Clinic delivers accessible services such as preventive care, chronic disease management, health screenings, and coordination with behavioral health supports. Our multidisciplinary team strives to meet patients where they are—physically, emotionally, and socially—while ensuring dignity, respect, and quality in every interaction.

COMPANY WEBSITE: https://freedomhealthcare.biz

COMPANY PHONE NUMBER: [phone]

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: [phone] EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: [e-mail]

SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager is responsible for overseeing the administrative and operational functions of the Freestanding General Clinic. This includes staffing supervision, clinical workflow oversight, regulatory compliance, documentation support, and patient access optimization. The Operations Manager will work closely with clinical providers, billing, scheduling, and compliance staff to ensure efficient and compliant day-to-day clinic operations.

SCHEDULED DUTIES AND RESPONSIBILITIES:

Clinical & Administrative Oversight:

• Oversee daily clinic functions including patient flow, scheduling, and front-desk operations
• Ensure appropriate staffing coverage across all clinic hours
• Monitor clinical documentation for services such as 99214, 99396, immunizations, and diagnostic procedures
• Maintain timely communication between front office, clinical staff, and medical providers
• Support the ordering, stocking, and inventory management of medical supplies

Patient Services & Compliance:

• Ensure patients are scheduled for timely wellness exams, follow-ups, labs, and care coordination visits
• Monitor patient registration, intake, and billing workflows for accuracy and efficiency
• Ensure compliance with HIPAA, OSHA, COMAR, and public health reporting requirements
• Coordinate with credentialing staff to maintain up-to-date licensure and insurance paneling for all providers

Quality Assurance & Performance Monitoring:

• Track clinic productivity metrics such as visit volume, patient retention, and no-show rates
• Run reports and dashboards related to documentation timeliness, coding accuracy, and outstanding orders
• Prepare for and support external audits, quality reviews, and licensing inspections
• Maintain readiness for survey visits and ensure all records and logs are up to date

Team Leadership & Coordination:

• Supervise Medical Receptionist and Family Nurse Practitioner
• Coordinate orientation and ongoing training for new hires
• Support employee performance improvement plans and manage HR communication in collaboration with leadership
• Facilitate weekly team huddles, monthly all-staff meetings, and QI reviews

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Troubleshoot provider scheduling issues or staff call-outs
• Assist with clinic policy development and SOP updates
• Represent the clinic in community health collaborations or MCO meetings
• Support billing staff in resolving documentation or authorization issues