Operations Manager - 173757

Piper Companies; North Carolina; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid holidays

Job summary

Piper Companies in Raleigh-Durham, NC is seeking an Operations Manager to lead day-to-day operational performance for a growing life insurance organization. The role oversees multiple functional teams, drives process improvements, and ensures an exceptional client experience across the enterprise.

This hybrid on-site position requires sitting in Raleigh-Durham, NC three days a week and offers a competitive benefits package.

Qualifications

• Minimum of 2+ years of leadership experience managing teams.
• Background in contact center or insurance/financial services.
• Active North Carolina Life Insurance License with annuities/retirement products.
• Bachelor’s degree required.

Responsibilities

• Provide direct leadership across core operational functions including New Business, Premium Processing, Licensing & Commissions, Client Support, Producer Services, and Claims.
• Identify process improvements and operational efficiencies.
• Oversee contact center performance and service metrics.
• Manage escalations end-to-end with cross-functional communication.
• Coach and develop department leaders to improve productivity.

Skills

Team leadership

Coaching & mentoring

Communication

Operational excellence

Education

Bachelor's degree

Tools

Licensing software

CRM systems

Job description

Piper Companies is seeking an Operations Manager to lead and elevate day-to-day operational performance for a growing life insurance organization based in Raleigh-Durham, NC. The Operations Manager will play a critical leadership role overseeing multiple functional teams while driving performance, process improvements, and an exceptional client experience across the enterprise. The Operations Manager is a hybrid role and will need to sit on site in Raleigh-Durham, NC 3 days a week.

Responsibilities of the Operations Manager:

• Provide direct leadership across core operational functions including New Business, Premium Processing, Licensing & Commissions, Client Support, Producer Services, and Claims
• Act as a subject matter resource on industry standards and continuously identify process enhancements, service improvements, and operational efficiencies
• Oversee contact center performance, ensuring high-quality customer interactions and adherence to service metrics such as turnaround time, accuracy, and volume
• Manage escalations end-to-end, partnering cross-functionally to resolve issues while maintaining strong communication with stakeholders
• Coach, mentor, and develop department leaders to strengthen team performance, engagement, and overall productivity

Qualifications of the Operations Manager:

• Minimum of 2+ years of leadership experience managing teams, with a strong ability to coach and motivate others
• Background within a contact center environment and/or insurance or financial services industry is required
• Bachelor’s degree from an accredited institution is mandatory
• Active North Carolina Life Insurance License and demonstrated experience with annuities and qualified retirement products (e.g., IRA plans)
• Strong organizational, communication, and multitasking abilities with a hands-on, detail-oriented leadership style

Compensation for the Operations Manager includes:

• Salary range: $80,000k-$100,000k annually
• Full benefits package including medical, dental, vision, 401k and holiday

This job opens for applications on 09/18/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Operations Manager, Insurance Operations, Life Insurance, Contact Center Leadership, Annuities, Client Services, Durham NC, Financial Services Operations, Customer Service