Operations Manager

Southern Dock Products of Charlotte - A Division of DuraServ Corp; York (York County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Life insurance

Disability coverage

Leadership opportunity

Branch visibility

Job summary

DuraServ Corp. is seeking an Operations Manager to own the full service department, from backlog management and technicians scheduling to fleet oversight and budgeting. You will lead project execution, ensure quality, and drive performance across the team in a fast-paced industrial setting.

The role requires 5+ years in service operations with strong leadership, financial discipline, and a commitment to safety and compliance. Strong collaboration with sales and internal teams is essential.

Qualifications

• 5+ years of experience in service operations, field service management, or a related operational leadership role.
• Proven ability to manage department budgets, control costs, and drive financial performance.
• Working knowledge of fleet management and DOT compliance requirements.
• Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis.
• Valid driver’s license; job site visits and occasional travel are part of the role.

Responsibilities

• Manage day‑to‑day service department operations—schedule technicians, dispatch work orders, manage backlog, and coordinate reactive service calls with urgency and precision.
• Oversee project execution from start to finish, ensuring planned work is completed on time, within scope, and to the promised quality standard.
• Manage fleet planning and maintenance—monitor DVIRs, identify maintenance issues, and ensure full DOT compliance.
• Prepare and manage the department budget—control costs, align spend with company financial goals, and maintain financial discipline to keep the branch profitable.
• Supervise service technicians and department staff—set clear expectations, provide consistent feedback, and hold the team accountable to performance and behavior standards.
• Build and execute individual development plans for team members—improve people and, in turn, improve the department.
• Drive employee retention through coaching, recognition, and a culture that rewards high performers.
• Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively.
• Monitor and drive department KPIs—productivity, efficiency, quality of work, and regulatory compliance—and report and improve continuously.
• Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level.
• Maintain positive relationships with internal teams and external customers—serve as the operational point of escalation and establish the standard for departmental engagement.

Skills

Leadership

Team development

Scheduling

Budget management

Fleet management

DOT compliance

Communication

Problem solving

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office 365

Job description

Overview

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. The branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities. As an Operations Manager you own the full service department—backlog management, technician scheduling, fleet oversight, project execution, budgeting, and team development.

Responsibilities

• Manage day‑to‑day service department operations—schedule technicians, dispatch work orders, manage backlog, and coordinate reactive service calls with urgency and precision.
• Oversee project execution from start to finish, ensuring planned work is completed on time, within scope, and to the promised quality standard.
• Manage fleet planning and maintenance—monitor Daily Vehicle Inspection Reports (DVIRs), identify maintenance issues, and ensure full DOT compliance.
• Prepare and manage the department budget—control costs, align spend with company financial goals, and maintain financial discipline to keep the branch profitable.
• Supervise service technicians and department staff—set clear expectations, provide consistent feedback, and hold the team accountable to performance and behavior standards.
• Build and execute individual development plans for team members—improve people and, in turn, improve the department.
• Drive employee retention through coaching, recognition, and a culture that rewards high performers.
• Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively.
• Monitor and drive department KPIs—productivity, efficiency, quality of work, and regulatory compliance—and report and improve continuously.
• Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level.
• Maintain positive relationships with internal teams and external customers—serve as the operational point of escalation and establish the standard for departmental engagement.

Qualifications

• Previous leadership experience managing people and developing them professionally.
• 5+ years of experience in service operations, field service management, or a related operational leadership role.
• Demonstrated ability to manage department budgets, control costs, and drive financial performance.
• Working knowledge of fleet management and DOT compliance requirements.
• Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis.
• Valid driver’s license; job site visits and occasional travel are part of the role.

Preferred qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Background in commercial door, dock equipment, mechanical services, or industrial field service.
• Experience with technician scheduling, dispatch, and work order management systems.

Benefits

• Competitive compensation commensurate with experience and scope.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Life insurance, short‑term and long‑term disability.
• Authority and support to build and lead a results‑driven team.
• Visibility to branch and regional leadership—direct impact on branch P&L.
• National infrastructure and resources that support local leadership.
• A culture that rewards accountability, retention, and continuous improvement.

DuraServ is an Equal Opportunity Employer.