Experienced Commercial Door & Dock Technician

Southern Dock Products of Charlotte - A Division of DuraServ Corp; El Paso (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Life insurance and disability coverage

Premium tools and ongoing training

Job summary

DuraServ is seeking experienced field technicians to diagnose, install, and maintain commercial dock and door systems in El Paso, TX. You will own complex service calls, work independently, and make technical decisions on site.

Responsibilities include installation, troubleshooting, welding, fabricating hardware, and documenting work with precision. Strong mechanical/electrical skills, OSHA compliance, and customer-facing communication are essential.

Qualifications

• Valid, current state driver’s license with daily field travel.
• Ability to lift up to 50 pounds and perform outdoor fieldwork.
• Strong problem-solving with root-cause focus.
• Hands-on knowledge of mechanical/electrical systems; welding, hydraulics, fabrication.
• Self-managed, able to run day-to-day tasks independently.
• Clear, professional customer communication; represent company well.
• Preferred: trade school certificate; preferred: 3+ years in dock/door systems.

Responsibilities

• Install, service, and maintain commercial dock/door equipment to standards.
• Troubleshoot mechanical and electrical issues to identify root causes.
• Use hand and power tools and welding to fabricate/install hardware.
• Read manuals and wiring diagrams to guide diagnostics and repairs.
• Maintain a safe job site following OSHA PPE and fall protection policies.
• Document all service activity with details and recommendations.
• Communicate real-time status with customers, avoid overselling.
• Support teammates on larger installations and adapt to changing schedules.

Skills

Mechanical and electrical systems

Troubleshooting

Reading diagrams

Customer communication

Self-management

Problem solving

Education

High School Diploma or equivalent

Tools

Welding equipment

Power tools

Job description

Overview

DuraServ is seeking experienced field technicians to diagnose, install, and maintain commercial dock and door systems. The role involves working independently, owning complex service calls and installations, and making technical decisions on site.

Responsibilities

• Install, service, and maintain commercial dock and door equipment to manufacturer standards, including rolling doors, sectional doors, dock levelers, and related systems.
• Perform mechanical and electrical troubleshooting across a wide range of equipment types, diagnosing root causes rather than symptoms.
• Use hand tools, power tools, and welding equipment to fabricate brackets, mounts, and installation hardware as needed.
• Read and interpret manuals, wiring diagrams, and technical documentation to guide diagnostics and repairs accurately.
• Maintain a safe, clean job site and comply with all OSHA safety policies, PPE requirements, and fall protection standards.
• Document all service activity with precision, noting work performed, parts used, and recommendations for future maintenance.
• Communicate clearly and professionally with customers, providing real-time job status updates and explaining additional service needs without overselling.
• Support teammates on larger installations and remain flexible to changing schedules.

Qualifications

• Valid, current state-issued driver’s license (field travel to customer sites is daily).
• Ability to meet physical demands: regular fieldwork outdoors, frequent ladder use, and lifting up to 50 pounds.
• True problem‑solver: find root causes and deliver lasting solutions.
• Technically fluent: hands‑on knowledge of mechanical and electrical systems, comfortable with welding, hydraulics, and fabrication.
• Self‑managed: run your day, tools, and job site without needing supervision.
• Customer‑facing confidence: communicate complex technical information clearly and represent DuraServ professionally.
• Preferred – High School Diploma or equivalent (trade school certificate accepted).
• Preferred – Hands‑on experience with welding, mechanical systems, hydraulics, or electrical work.
• Preferred – 3+ years of experience with commercial dock and door systems, including sectional doors, rolling steel doors, dock levelers, dock seals, and shelters.

Benefits

• Competitive hourly pay commensurate with experience and skill level.
• Autonomy and trust: receive the tools and freedom to perform work the right way.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Company‑provided life insurance, short‑term and long‑term disability coverage.
• Premium tools, ongoing paid training, and manufacturer certifications.
• High‑performance team environment with clear advancement opportunities.

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process. If you require an accommodation, please email [e-mail].