Experienced Commercial Door & Dock Technician

Southern Dock Products of Charlotte - A Division of DuraServ Corp; Suwanee (GA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly pay

Autonomy and trust

Full benefits package: medical, dental

Life insurance & disability

Training & manufacturer certifications

Career advancement

Job summary

DuraServ is seeking experienced technicians to diagnose with precision, install with pride, and own the outcome on site. You’ll manage complex service calls and installations, read wiring diagrams, and ensure safety standards on every job.

You’ll have the autonomy to make technical decisions, documented work, and ongoing opportunities for manufacturer certifications and career growth.

Qualifications

• Valid, current state-issued driver’s license; daily field travel to customer sites.
• Ability to meet physical demands: regular fieldwork outdoors, ladder use, and lifting up to 50 pounds.
• Preferred: High School Diploma or equivalent; trade school certification valued.
• 3+ years of hands-on experience with commercial dock and door systems.

Responsibilities

• Install, service, and maintain dock and door equipment to manufacturer standards.
• Diagnose root causes, not just symptoms, during mechanical/electrical diagnostics.
• Read manuals, wiring diagrams, and technical docs to guide repairs.
• Maintain a safe job site and comply with OSHA policies and PPE rules.
• Document service activity with parts used and recommendations for future maintenance.
• Communicate clearly with customers and provide real-time status updates.
• Support teammates on larger installations and adapt to changing schedules.

Skills

Problem solving

Technically fluent

Self-managed

Physically capable

Customer-facing

Competitive spirit

Education

High School Diploma or equivalent

Trade school certificate or diploma

Hands-on welding/mechanical/hydraulics/electrical experience

Job description

You find what everyone else missed.

DuraServ is looking for experienced technicians who diagnose with precision, install with pride, and own the outcome.

DELIVER SOLUTIONS THAT MATTER.

Most Technicians Fix What's Broken.

You find what everyone else missed.

DuraServ is looking for experienced technicians who diagnose with precision, install with pride, and own the outcome.

Commercial dock and door systems are not optional infrastructure. When a loading dock goes down, a distribution center stops moving. When a high-speed door fails, a cold chain breaks. When the job has to be done right — the first time, on site, under pressure — that's when your experience matters most.

At DuraServ, experienced technicians are the core of the operation. You'll work independently, own complex service calls and installations, and be trusted to make technical decisions in the field without someone standing over your shoulder. You're not just a wrench — you're the reason the customer's facility keeps running.

If you've earned that level of trust somewhere else — and you're ready to bring it somewhere it will be recognized — let's talk.

What You'll Own

The Technical Work

• Install, service, and maintain commercial dock and door equipment to manufacturer standards — rolling doors, sectional doors, dock levelers, and related systems
• Perform mechanical and electrical troubleshooting across a wide range of equipment types — you diagnose root causes, not symptoms
• Use hand tools, power tools, and welding equipment to fabricate brackets, mounts, and installation hardware as needed
• Read and interpret manuals, wiring diagrams, and technical documentation to guide diagnostics and repairs accurately

The Ownership

• Maintain a safe, clean job site and comply with all OSHA safety policies, PPE requirements, and fall protection standards — no shortcuts, no exceptions
• Document all service activity with precision — work performed, parts used, and recommendations for future maintenance
• Communicate clearly and professionally with customers, providing real-time job status updates and explaining additional service needs without overselling
• Support teammates on larger installations and remain flexible to changing schedules — you understand that the team wins or loses together

Who You Are

You don't guess. You diagnose. You don't patch. You fix. And when you're done, the system runs better than before you arrived.

• A true problem-solver — you find root causes and deliver lasting solutions, not temporary fixes that bring a callback
• Technically fluent — hands-on knowledge of mechanical and electrical systems, and comfortable with welding, hydraulics, and fabrication
• Self-managed — you run your day, your tools, and your job site like a professional without waiting to be told
• Physically capable — regular fieldwork in varying outdoor conditions, frequent standing, bending, ladder use, and lifting up to 50 pounds
• Customer-facing confident — you communicate complex technical information clearly and represent DuraServ with professionalism on every call
• A competitor — you take pride in being the technician who handles the jobs others can't, and you don't leave a job site until it's right

Education & Experience

Required

• Valid, current state-issued driver's license — field travel to customer sites is daily
• Ability to meet physical demands: regular fieldwork outdoors, frequent ladder use, and lifting up to 50 pounds regularly

Preferred

• High School Diploma or equivalent — trade school certificate or diploma accepted and valued
• Hands-on experience with welding, mechanical systems, hydraulics, or electrical work
• 3+ years of hands-on experience with commercial dock and door systems — including sectional doors, rolling steel doors, dock levelers, dock seals and shelters, and related equipment. This is the line that separates an experienced technician from an apprentice.

What's In It For You

• Competitive hourly pay commensurate with your experience and skill level
• Autonomy and trust — you're given the tools and the freedom to do your job the right way
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Premium tools, ongoing paid training, and manufacturer certifications
• A high-performance team environment — no slackers, no shortcuts, no one dragging down the standard you've built your career on
• Clear advancement track — technical excellence at DuraServ leads to leadership opportunities for those who want them

A Note to the Right Technician.

If you've been in a shop or on a crew where your skill was taken for granted — where the standard was "good enough" and the best technicians got the same treatment as the worst ones — this is a different environment.

DuraServ's field technicians are the company's reputation on every job site. We hire people who take that seriously — and we back them up with the tools, training, and team they need to deliver.

Deliver solutions that matter. That's not a slogan. It's the standard.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our field technicians are not an afterthought — they are the standard by which DuraServ is measured in every market we serve.

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email [e-mail] .