Operations Manager

equitylifestyleproperties; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Equity Lifestyle Properties is hiring an Operations Manager for our West Palm Beach marina. You will supervise day-to-day operations, train and manage staff, and ensure safety, efficiency, and excellent customer service for guests and crew.

Responsibilities include planning operations, coordinating with the General Manager, and maintaining dock facilities. A strong leader with a focus on safety and teamwork is essential for meeting our high standards.

Qualifications

• High School Diploma or GED required; higher degrees preferred.
• Demonstrated leadership and people management abilities.
• Excellent organizational and communication skills.

Responsibilities

• Plan and supervise day-to-day marina operations to ensure smooth progress.
• Interview, hire, and train yard staff for storage, fuel, maintenance, and Ship's Store.
• Uphold high standards of customer service and supervise staff accordingly.
• Conduct daily dock walks to ensure safety, cleanliness, functionality, and aesthetics.
• Evaluate marina procedures and implement improvements.
• Coordinate with General Manager on decisions and goals.
• Collaborate with department managers for efficient workflow.
• Participate in health and safety meetings and address action items.
• Oversee customer support processes to enhance satisfaction.
• Ensure legal compliance and safety procedures are followed.
• Implement spill prevention measures and respond to spills.

Skills

Leadership

Organization

Communication

Customer service

Team management

Valid driver's license

Weekend availability

Education

High School Diploma or GED

Associate/Bachelor degree preferred

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Operations Manager in West Palm Beach, Florida.

What You'll do:

• The Operations Manager is the person responsible for supervising, coordinating, and executing the day-to-day on-site marina operations as they relate to boat movements, fueling procedures, equipment maintenance, routine inspections, and more. He or she should be a hands-on leader with a focus on safety and the ability to drive his or her team's performance, productivity, and efficiency through the implementation of effective procedures and strategies. The Operations Manager is also responsible for ensuring the safety and maintenance of dock structures and other facilities accessible to staff and customers. The primary objective of the Operations Manager is to ensure the marina is properly equipped with a competent and well-trained staff that is meets of our high standards of customer service the and the varying demands of the marina. The Operations Manager will also collaborate with the General Manager and other departmental managers to meet marina and interdepartmental needs and goals.

Your job will include:

• Plan and monitor the day-to-day running of marina operations to ensure smooth progress.
• Interview, hire, and train yard staff to perform daily day-to-day tasks for storage, fuel, maintenance, and Ship's Store.
• Demonstrate and uphold a high standard of customer service that will be imparted to subordinate members of the team.
• Perform daily walks of docks to ensure safety, cleanliness, functionality, and aesthetics.
• Evaluate the efficiency of marina procedures according to organizational objectives and apply improvements.
• Communicate with General Manager to make decisions regarding operational activities, set strategic goals, and discuss recurring issues, customer complaints, or inefficiencies.
• Collaborate with other department managers to facilitate an efficient and high-paced workflow.
• Participate in monthly health and safety meetings, and quickly address action items that affect customer/employee health and safety.
• Supervise staff to ensure high-level customer service, efficiency, and safety; Provide constructive feedback.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Ensure that the company runs with legality and conformity to established regulations.
• Execute spill prevention measures and know the procedures to follow in the event of a spill of any magnitude.
• Anything else needed or asked upon.

Skills & experience you need:

• High School Diploma or GED (Associated Degree, B.A. or B.S. preferred)
• Some prior experience and/or industry knowledge is preferred.
• Demonstrated Leadership
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Exceptional customer service skills
• Valid driver's license
• Full Weekend Availability

Benefits:

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.