Operations Manager

The Contractor Consultants; West Monroe (LA); On-site; USD 62,000 - 78,000; Full time

Job summary

Home Improvement Outlet is seeking an Operations Manager to lead day-to-day operations for a building materials store and rental properties. This leadership role reports to the CEO to create order, process, and consistency in a growing business.

You will own SOPs, manage purchasing cycles, coordinate property maintenance, report KPI data, and coach a multi‑tier team. A clear path to broader leadership exists in a fast‑growing independent portfolio.

Qualifications

• Minimum of 4 years in operations, management, or general management.
• Experience writing, implementing, or managing SOPs.
• Direct experience in purchasing, vendor negotiations, or inventory control.
• Strong financial literacy with KPI tracking, costs, and margins.
• Excellent communication and interpersonal skills for multi‑tier teams.
• Equivalent experience accepted for the degree requirement.

Responsibilities

• Own, document, and continually improve standard operating procedures across all departments.
• Manage full purchasing cycle from vendor selection to order fulfillment.
• Coordinate maintenance and repairs for rental properties in the portfolio.
• Gather, analyze, and report weekly and monthly KPIs to ownership.
• Manage and schedule more than 40 employee performance evaluations annually.
• Resolve real‑time operational issues and act as escalation point when needed.

Skills

Operations management

Vendor negotiations

KPI tracking

Team leadership

SOP development

Financial literacy

Communication

Education

Bachelor’s degree in Business/Operations

MBA (preferred)

Job description

Operations Manager (Building Supply & Property Management) – Lead Operations and Scale an Independent Building Supply and Real Asset Portfolio

Job Overview

• Company: Home Improvement Outlet
• Salary/Pay Rate: $62,000 – $78,000+ annually (Based on experience).
• Location: West Monroe, Louisiana
• Job/Employment Type: Full-Time, Exempt.
• Project Scope: Building Materials Store & Rental Properties
• Mandatory Licences & Certifications: None Required

The Opportunity

You will serve as the critical operational backbone, working directly with the CEO to bring order, process, and consistency to a growing business. This ground-floor leadership role allows you to own day-to-day operations across the store, purchasing, and property portfolios. You will have the autonomy to drive efficiency and earn the trust to eventually step into full operational leadership.

How You Will Make An Impact

• Own, document, and continuously improve standard operating procedures across all departments.
• Manage the full purchasing cycle from vendor selection to order fulfillment to optimize costs.
• Coordinate team members handling maintenance and repairs for the rental property portfolio.
• Gather, analyze, and report weekly and monthly KPIs directly to the ownership team.
• Manage, schedule, and execute more than 40 employee performance evaluations annually.
• Resolve real-time operational breakdowns and serve as the main escalation point for issues.
• Bridge the communication gap between ownership and staff to maintain a positive culture.

Required Qualifications & Experience

• Minimum of 4 years of experience in an operations, management, or general management role.
• Proven ability to write, implement, or manage detailed standard operating procedures.
• Direct experience handling purchasing cycles, vendor negotiations, or inventory control.
• Strong financial literacy with experience tracking KPIs, operational costs, and profit margins.
• Excellent communication and interpersonal skills required to manage multi-tiered team dynamics.
• Bachelor’s degree in Business, Operations, or a related field (Equivalent experience accepted).

Preferred Qualifications & Experience

• Master of Business Administration (MBA) degree.
• Demonstrated experience in building materials, hardware, distribution, or a related industry.
• Familiarity with property management workflows or rental portfolio operations.
• Proven track record of managing and leading a team of 10 or more employees.

Compensation & Benefits

• Competitive annual salary benchmarked to the local market with performance-based growth.
• Ground-floor opportunity with direct access to ownership and real decision-making authority.
• Structured path toward full operational oversight of store and real asset portfolios.
• Detailed benefits package to be discussed fully during the interview process.

About Us

Home Improvement Outlet is an independently owned building materials supply company serving Northeast Louisiana. Our diverse business model includes a successful retail storefront alongside a portfolio of rental properties and real assets. We foster a supportive, growth-oriented environment focused on long-term scaling, professional integrity, and personal accountability.

Home Improvement Outlet is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.