Operations Manager

Southern Air Heating Cooling & Plumbing; Fish Creek (LA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development and growth

Collaborative leadership team

Job summary

Southern Air Heating Cooling & Plumbing in Monroe, LA is seeking an experienced Operations Manager to oversee day-to-day operations across HVAC, electrical, and plumbing services. You will own financial performance, set strategic goals, and drive efficiency with a focus on safety and customer satisfaction.

This executive role requires 10+ years of leadership, a MBA or related degree, and strong skills in budgeting, KPIs, and multi-location management.

Qualifications

• Bachelor’s degree in business or related field; MBA preferred.
• 10+ years of leadership in service operations, preferably HVAC/plumbing.
• Proven P&L ownership and financial performance improvements.

Responsibilities

• Oversee day-to-day operations across HVAC, electrical and plumbing divisions.
• Own budgeting, forecasting, and P&L management.
• Monitor KPIs to drive operational improvements and growth.
• Strategize scheduling, dispatch, inventory and resource allocation.
• Lead and mentor managers to build a high-performance culture.
• Ensure safety, licensing compliance and regulatory standards.
• Collaborate with sales, marketing and customer service teams.
• Drive continuous improvements to reduce callbacks and boost satisfaction.
• Report performance, risks and opportunities to executives.
• Support expansion of locations or service lines.

Skills

Leadership

P&L management

KPI analysis

Strategic planning

Cross-functional collaboration

Communication

Education

Bachelor’s degree in Business Administration

Operations Management or MBA

Job description

Overview

We are a leading provider of HVAC, electrical, and plumbing services, serving residential and commercial customers across multiple locations. Our mission is to deliver exceptional service while maintaining operational excellence and financial strength. As we continue to grow, we are seeking a seasonedOperations Managerto oversee business operations, drive performance, and ensure long-term success.

Position Summary

The Operations Manager is responsible for overseeing day-to-day operations across all service lines, owning financial performance, and ensuring key performance indicators (KPIs) are met. This executive leader will collaborate with senior management to set strategic goals, streamline processes, and foster a culture of accountability, safety, and customer satisfaction.

Key Responsibilities

• Oversee operations across HVAC, electrical, and plumbing divisions, ensuring efficiency and profitability
• Own financial performance, including budgeting, forecasting, and P&L management
• Monitor and analyze KPIs to drive operational improvements and achieve company goals
• Develop and implement strategies to optimize scheduling, dispatch, inventory, and resource allocation
• Lead and mentor managers and supervisors, fostering a high-performance culture
• Ensure compliance with safety standards, licensing requirements, and local regulations
• Collaborate with sales, marketing, and customer service teams to align operational goals with business growth
• Drive continuous improvement initiatives to enhance customer satisfaction and reduce callbacks
• Report regularly to executive leadership on operational performance, risks, and opportunities
• Support expansion efforts, including opening new locations or service lines

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred)
• 10+ years of leadership experience in operations, preferably within HVAC, electrical, plumbing, or related service industries
• Proven track record of managing P&L and driving financial performance
• Strong analytical skills with experience monitoring KPIs and implementing process improvements
• Excellent leadership, communication, and interpersonal skills
• Ability to manage multi-location operations and scale teams effectively
• Knowledge of industry regulations, safety standards, and compliance requirements

What We Offer

• Competitive salary ($90,000 – $110,000 annually)
• Performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and growth opportunities
• A collaborative leadership team committed to excellence

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person (Monroe, LA)

Posted Min Pay Rate

USD $90,000.00/Yr.

Posted Max Pay Rate

USD $110,000.00/Yr.