Area Operations Manager

uslbm; Springfield (MO); On-site; USD 90,000 - 140,000; Full time

Job summary

Ridout Lumber and Meek's, divisions of US LBM Holdings, LLC, seek an Area Operations Manager to direct branch operations, optimize warehouse processes, and manage a team of 12+ associates across locations with annual revenue exceeding $30M. You will implement metrics, lead meetings, and drive performance improvements.

Responsibilities include budgeting, evaluating reports, ensuring on-time delivery and safety, and collaborating with sales to resolve issues while promoting growth and training.

Qualifications

• Bachelor's degree preferred.
• 4-6 years operational experience in a fast-paced distribution organization.
• Knowledge of warehouse, dispatch/transportation and counter sales processes.
• Strong communication and leadership skills.
• Proficiency in MS programs and inventory control systems.

Responsibilities

• Establish, monitor, and maintain metrics for order fill rate, on-time delivery, equipment utilization and inventory accuracy.
• Conduct audits to monitor metrics and drive operational excellence across locations.
• Lead regular operations meetings with branch managers and address issues.
• Oversee budgets and ensure department spending aligns with plans.
• Review production reports, expenses, and labor costs for store operations.
• Ensure on-time delivery by optimizing warehouse and logistics processes.
• Oversee a team of 12+ associates, including hiring, performance feedback, and budgeting accountability.
• Enforce company policies and safety standards and collaborate with sales to support customers.

Skills

Operations management

Financial principles

Leadership

Inventory control

MS Office

WMS

Education

Bachelor's degree preferred

Tools

MS Office

WMS

Job description

Ridout Lumber and Meek's combine over 150 years of trusted service and deep local relationships across Arkansas and Missouri to deliver top-tier building materials and customer-first solutions as part of the US LBM family. Build your future with us-where career advancement is supported through leadership development, cross-market opportunities, and a strong culture of growth.

A Brief Overview

The Area Operations Manager directs and coordinates activities of the branch operations to obtain optimum use of equipment, warehouse process and personnel. This position will need to have or acquire knowledge of the warehouse process, dispatch/transportation process, counter sales process, and product knowledge. Typically manages location(s) with revenue greater than $30M annually.

What you will do

• Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.
• Conduct audits to monitor metrics that do not meet company standards or requirements.
• Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
• Facilitate regularly scheduled operations meetings with operations and location managers.
• Resolve operating difficulties and implements resolutions.
• Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
• Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
• Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
• Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
• Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
• Review product flow for best space and labor utilization.
• Confirm inventory levels and cycle counting processes are properly maintained.
• Monitor operational expenses within departments managed.
• Enforce Company policy and procedures involving customers, vendors, and employees.
• Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
• Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
• Work with Sales management to ensure proper communication and training is maintained.
• Work with customers as necessary to help resolve problems and follows up on customer complaints to ensure a mutually satisfactory outcome.
• Responsible for overseeing a team of 12+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's Degree preferred.

Experience Qualifications

• 4-6 years operational experience with significant career experience in a fast-paced distribution organization required.

Skills and Abilities

• Comprehensive knowledge of general operations management and financial principles.
• Effective verbal and written communication skills along with demonstrated presentation skills are required.
• Proficiency in MS programs, computer based inventory control system (WMS preferred), etc.
• Other area specific software as needed.
• Candidate must lead by example and exhibit an entrepreneurial and strategic spirit accompanied with excellent interpersonal skills, strong advocate of promoting quality and continuous process improvement.

Ridout Lumber and Meek's, Divisions of US LBM Holdings, LLC are equal opportunity employers.

We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.