Operations Manager

Evlo AI; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

Evlo AI is seeking an Operations Manager to run processes and cross-functional programs that support a cloud-based tech organization. You will connect engineering, product, customer success, finance, and go-to-market teams, ensuring priorities move from planning through execution with clear ownership and measurable outcomes.

You will improve operating rhythms, manage business-critical tooling, and use data to identify bottlenecks across workflows such as product launches, incident follow-up,

Qualifications

• 3–8 years of experience in operations, program management, or related roles within a technology company.
• Experience coordinating cross-functional initiatives involving engineering, product, IT, and business stakeholders.
• Strong analytical skills with spreadsheets, SQL, dashboards, or BI tools to produce actionable reporting.
• Proficiency with project and workflow platforms such as Jira, Asana, Linear, Airtable, Smartsheet, or equivalent.
• Demonstrated ability to design processes, write clear documentation, manage dependencies, and drive deliverables to completion without direct authority.
• Excellent written and verbal communication skills, including concise executive updates and structured meetings.
• Bachelor’s degree in business, operations, information systems, engineering, or related field; Bonus: SaaS ops, cloud infra, IT service management, or tools like Zapier, Salesforce, ServiceNow.

Responsibilities

• Own and improve cross-functional operating processes, including planning cycles, launch readiness, incident follow-up, and quarterly business reviews
• Coordinate projects across engineering, product, security, finance, and customer-facing teams using Jira, Asana, Notion, or similar tools
• Build dashboards and recurring reports in Google Sheets, SQL, Looker, Tableau, or comparable BI platforms to track KPIs, risks, dependencies, and delivery progress
• Document workflows, decision rights, and standard operating procedures in Confluence, Notion, or equivalent knowledge-management systems
• Manage operational tooling, vendor relationships, access workflows, renewals, and implementation timelines in partnership with IT and procurement
• Run weekly operating reviews, maintain action logs, and elevate blockers with clear recommendations to functional leaders
• Identify process gaps through stakeholder feedback and data analysis, then lead improvements that reduce cycle time, manual work, or execution risk

Skills

Cross-functional coordination

Operations management

Data analysis

Dashboard reporting

Process design

Documentation

Stakeholder comms

Project management

Education

Bachelor’s degree

Tools

Jira

Asana

Linear

Airtable

Smartsheet

Confluence

Notion

Looker

Tableau

SQL

Google Sheets

Job description

About The Role

The Operations Manager will run the processes, systems, and cross-functional programs that support a cloud-based technology organization. The role will connect engineering, product, customer success, finance, and go-to-market teams, ensuring priorities move from planning through execution with clear ownership and measurable outcomes.

About The Role

The Operations Manager will run the processes, systems, and cross-functional programs that support a cloud-based technology organization. The role will connect engineering, product, customer success, finance, and go-to-market teams, ensuring priorities move from planning through execution with clear ownership and measurable outcomes.

You will improve operating rhythms, manage business-critical tooling, and use data to identify bottlenecks across workflows such as product launches, incident follow-up, vendor management, and customer escalations. Success means faster execution, cleaner handoffs, reliable reporting, and fewer operational surprises.

Key Responsibilities

• Own and improve cross-functional operating processes, including planning cycles, launch readiness, incident follow-up, and quarterly business reviews
• Coordinate projects across engineering, product, security, finance, and customer-facing teams using Jira, Asana, Notion, or similar tools
• Build dashboards and recurring reports in Google Sheets, SQL, Looker, Tableau, or comparable BI platforms to track KPIs, risks, dependencies, and delivery progress
• Document workflows, decision rights, and standard operating procedures in Confluence, Notion, or equivalent knowledge-management systems
• Manage operational tooling, vendor relationships, access workflows, renewals, and implementation timelines in partnership with IT and procurement
• Run weekly operating reviews, maintain action logs, and elevate blockers with clear recommendations to functional leaders
• Identify process gaps through stakeholder feedback and data analysis, then lead improvements that reduce cycle time, manual work, or execution risk

What We Are Looking For

• 3-8 years of experience in operations, project management, program management, business systems, or a related role within a technology company
• Experience coordinating complex, cross-functional initiatives involving engineering, product, IT, and business stakeholders
• Strong analytical skills with hands-on experience using spreadsheets, SQL, dashboards, or BI tools to produce actionable reporting
• Proficiency with project and workflow platforms such as Jira, Asana, Linear, Airtable, Smartsheet, or equivalent tools
• Demonstrated ability to design processes, write clear documentation, manage dependencies, and drive deliverables to completion without direct authority
• Excellent written and verbal communication skills, including the ability to prepare concise executive updates and facilitate structured meetings
• Bachelor’s degree in business, operations, information systems, engineering, or a related field; Bonus: experience with SaaS operations, cloud infrastructure, IT service management, process automation, or tools such as Zapier, Workato, Salesforce, or ServiceNow