Assistant General Manager - Guest Experience & Operations

Concord Hospitality Enterprises Co.; Akron (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality seeks an Assistant General Manager to drive guest satisfaction, oversee hotel operations, and partner with the General Manager on strategy and revenue initiatives.

You will lead a team, ensure brand standards, manage budgets, and coordinate staffing to deliver excellent guest experiences across all departments.

Qualifications

• Minimum 3-5 years of hospitality management experience, preferably in a hotel environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee brand standards across all hotel departments.
• Manage operation of property departments and schedules.
• Maintain required licenses and permits per regulations.
• Provide a safe working environment compliant with OSHA/MSDS.
• Ensure adherence to corporate accounting procedures.
• Cover front desk shifts as needed.
• Maintain inventory and supplies for all departments.
• Support staffing decisions to meet guest and occupancy goals.
• Provide coaching and development for managers and supervisors.
• Focus on improving guest satisfaction scores and related strategies.
• Ensure exemplary customer service and accessible leadership for guests.

Skills

Hospitality management

Leadership

Communication

Interpersonal skills

Budgeting & finance

Scheduling & operations

Job description

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Responsibilities:

Ensures that all brand standards are being maintained in each area of the property

Oversees the operation of all hotel property departments

Maintains current licenses and permits as prescribed by local, state, and federal agencies

Provides a safe working environment in compliance with OSHA/MSDS

Ensures compliance with all corporate accounting procedures

Covers front desk shifts as needed

Ensures each department has accurate and complete inventory and all supplies are maintained

Assists and approves department managers’ scheduling against guest and hours/occupied room goals

Assists team supervisors and managers with constructive coaching and counseling

Focused on guest satisfaction scores and strategies for improvement

Provides excellent customer service by being readily available/approachable for all guests

Assists managers in proactive hiring and ensures appropriate staffing levels in all areas

Qualifications:

Minimum 3–5 years of hospitality management experience, preferably in a hotel environment

Strong leadership and team development skills

Excellent communication, interpersonal, and organizational abilities

Proven track record in guest satisfaction and employee engagement

Knowledge of hotel operations, budgets, and financial reporting

Ability to work flexible hours, including nights, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality