Operations Manager

Express Employment Professionals; Washington; On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical Benefits Stipend

Cell Phone Stipend

Paid Time Off

Opportunities for growth

Job summary

Express Employment Professionals of Wenatchee is recruiting an Operations Manager for a 100+ unit condominium resort in Manson, WA. The role oversees daily operations, guest services, housekeeping, maintenance, and front desk activities, with weekend hours required.

Ideal candidate leads multiple departments, excels in service delivery, and uses a property management system to optimize performance. This is a full-time on-site position with a benefits stipend and growth opportunities in a premier

Qualifications

• Hospitality or resort leadership experience.
• Experience supervising multiple departments or managers.
• Strong communication and customer service skills.
• Excellent organizational and problem-solving abilities.
• Comfortable using computer systems and property management software.
• Ability to prioritize multiple projects in a fast-paced environment.
• Professional, positive attitude with servant-leadership mindset.
• Available to work Fridays and Sundays year-round.

Responsibilities

• Leading and supporting department managers and front desk staff.
• Coordinating housekeeping and maintenance to ensure seamless daily operations.
• Managing work orders and preventative maintenance programs.
• Ensuring guest rooms and resort facilities meet high-quality standards.
• Supporting and monitoring contracted housekeeping services.
• Coaching, training, and developing team members.
• Utilizing the property management system to track operations and performance.
• Solving operational challenges while maintaining outstanding guest service.
• Creating a positive, professional, and productive work environment.
• Collaborating with leadership to continually improve resort operations.

Skills

Leadership

Guest service

Organizational skills

Communication

Problem solving

Servant leadership

Weekend availability

Property management software

Tools

Property management software

Job description

Job Description

Operations Manager Manson, WA | $30-$32.00/hr + Benefits | Full-TimeLead Operations at One of the Lake Chelan Area's Premier Resort Communities!

Express Employment Professionals of Wenatchee is partnering with a well-established resort community in beautiful Manson, WA to recruit an experienced Operations Manager. This is an outstanding opportunity for a hospitality professional who enjoys leading teams, creating efficient systems, delivering exceptional guest experiences, and making a meaningful impact every day.

If you're an organized leader who thrives in a fast-paced hospitality environment and enjoys helping both guests and employees succeed, we'd love to hear from you!

What You'll Do

As the Operations Manager, you'll oversee the daily operations of a greater than 100-unit condominium resort while ensuring exceptional service for guests, property owners, and team members. (This role WILL REQUIRE weekend hours).

You’ll provide leadership for:

• Housekeeping Operations
• Maintenance Operations
• Front Desk & Guest Services
• Daily Resort Operations

Your responsibilities will include:

• Leading and supporting department managers and front desk staff
• Coordinating housekeeping and maintenance to ensure seamless daily operations
• Managing work orders and preventative maintenance programs
• Ensuring guest rooms and resort facilities meet high-quality standards
• Supporting and monitoring contracted housekeeping services
• Coaching, training, and developing team members
• Utilizing the property management system to track operations and performance
• Solving operational challenges while maintaining outstanding guest service
• Creating a positive, professional, and productive work environment
• Collaborating with leadership to continually improve resort operations

What We're Looking For

We're searching for a positive, organized leader who enjoys motivating others and creating structure in a hospitality environment.

Preferred qualifications include:

• Previous hospitality, hotel, resort, or property management leadership experience
• Experience supervising multiple departments or managers
• Strong communication and customer service skills
• Excellent organizational and problem-solving abilities
• Comfortable using computer systems and property management software
• Ability to prioritize multiple projects in a fast-paced environment
• A professional, positive attitude with a servant-leadership mindset
• Available to work Fridays and Sundays year-round (other days offer scheduling flexibility)

Compensation & Benefits

• $30.00 per hour (approximately $66,500 annually)
• Medical Benefits Stipend
• Cell Phone Stipend
• Paid Time Off
• Opportunities for growth and career advancement
• Work in one of Washington's most beautiful resort destinations

Why You'll Love This Opportunity

This is more than an operations role—it's an opportunity to lead a dedicated team while helping create memorable vacation experiences for guests visiting the beautiful Lake Chelan area. If you enjoy leading people, improving processes, and making every guest experience exceptional, this could be the perfect next step in your career.

You should be proficient in:

• Hospitality
• Property Management
• Operations Management