Operations Manager - Campground

Blue Water; Summerton (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K

property discounts

Job summary

Blue Water in Summerton, SC, seeks an Operations Manager to join its Leadership Team and act as a key liaison for guests while supporting the General Manager across Front Office and Housekeeping. You will lead daily operations, ensure service excellence, and drive efficiency to maximize profitability.

The role requires hands-on leadership, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• A minimum of 2 years of previous property operations and leadership experience with a large staff and a focus on exceptional guest service.
• A bachelor's degree in hospitality management or another related field is preferred.
• CPO Certified (preferred)
• An appropriate combination of education and work experience to support on-the-job effectiveness

Responsibilities

• Monitor and evaluate all department daily activities to ensure the successful operation of property facilities, services, and amenities.
• Establish and review departmental standards, guidelines, and objectives.
• Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
• Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
• Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools
• Regularly intervenes, assists, and documents guest or employee incidents
• Maintain the property’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
• Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
• Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
• Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
• Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
• Analyze and evaluate property performance by compiling occupancy and labor reports and guest satisfaction index statistics.
• Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
• Performs other duties as assigned
• Provides regular and reliable attendance

Skills

Independent self-starter

Fast-paced environment

Competitive

Effective communication

Multitasking

Leadership under pressure

Education

Bachelor's degree in hospitality management

CPO Certification

Tools

Sales tracking software

CRM tools

Social media tools

General computer software

Job description

INTRODUCTION TO ROLE:

As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for property guests and functions as the General Manager's right-hand while also supporting Front Office operations and other operating departments, such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work hands-on to maximize the property's overall efficiency and profitability.

Benefits eligibility:

• Full-time roles are eligible for Health benefits, 401K, and property discounts

WHO WE ARE LOOKING FOR:

• Independent self-starter
• Ability to operate effectively in a fast-paced, guest-focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and can tailor communication appropriately.
• Ability to manage multiple projects and work assignments
• Effective use of computer software, sales tracking software, CRM tools, and social media tools

WHAT YOU WILL WORK ON:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Operational Management:
  • Monitor and evaluate all department daily activities to ensure the successful operation of property facilities, services, and amenities.
  • Establish and review departmental standards, guidelines, and objectives.
  • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
  • Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
  • Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools
  • Regularly intervenes, assists, and documents guest or employee incidents
  • Maintain the property’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• People Management:
  • Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
  • Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
  • Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
  • Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
• Budget Management:
  • Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
  • Analyze and evaluate property performance by compiling occupancy and labor reports and guest satisfaction index statistics.
  • Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.

• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH:

The Operations Manager reports to the General Manager.

WHAT YOU BRING:

• A minimum of 2 years of previous property operations and leadership experience with a large staff and a focus on exceptional guest service.
• A bachelor's degree in hospitality management or another related field is preferred.
• CPO Certified (preferred)
• An appropriate combination of education and work experience to support on-the-job effectiveness

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, walk, and reach with hands and arms, and must occasionally lift office products and supplies weighing up to 20 pounds. Travel not to exceed 10% if needed.