Operations Manager

SP Plus Corporation; Washington (District of Columbia); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Paid time off

Job summary

SP Plus Corporation in Washington, DC is seeking a dedicated operations leader to enhance client satisfaction. The role involves hiring and training a diverse team, managing budgets, and ensuring compliance with security protocols.

Ideal candidates should have leadership experience and a passion for customer service, alongside a valid driver's license. The position offers a salary range of $70,000 - $75,000 annually and includes comprehensive benefits like medical and retirement plans.

Qualifications

• Demonstrates ability to lead and motivate a diverse team.
• Passionate about delivering exceptional customer experiences.
• Experience with budgeting and financial reviews.

Responsibilities

• Deliver on client promises by resolving requests efficiently.
• Hire and supervise a diverse team of employees.
• Ensure compliance with cash control and security procedures.
• Maximize profitability through budget management.
• Perform general accounting duties including payroll.
• Monitor facility maintenance for standards.

Skills

Leadership and management

Customer service excellence

Budgeting and P&L review

Problem-solving skills

Microsoft Office Suite

Education

Valid state-issued driver’s license

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you’ll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Salary Range: $70,000 - $75,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-DC-WASHINGTON