Operations Manager

SP+; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

SP+ is seeking a team leader in Tampa, FL, to oversee operations and ensure outstanding client experiences. You will be responsible for hiring and training a diverse workforce, resolving client concerns, and maintaining compliance with all operational procedures.

The ideal candidate has strong leadership skills, a passion for customer service, and experience in managing budgets. This role requires a valid driver's license and the ability to adapt quickly to changing situations. Join SP+ in reinventing parking solutions across America!

Qualifications

• Proven ability to lead and manage a diverse team.
• Passion for delivering exceptional customer service.
• Experience in budget development and P&L review.
• Quick problem-solving and responsive decision-making.
• Ability to use computer applications and learn internal programs.

Responsibilities

• Ensure efficient resolution of client requests and concerns.
• Hire and train a diverse team to provide superior customer experiences.
• Monitor parking, security, and cash control procedures.
• Maximize profitability through budget and revenue management.
• Manage procurement and vendor service needs.

Skills

Leadership

Customer Service

Problem Solving

Budget Management

Microsoft Office Suite

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you’ll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation’s budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

Location

TAMPA FL United States