Operations Manager

SP+ (SP Plus); Saint Pete Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

SP+ (SP Plus) is seeking a dedicated leader to enhance client satisfaction and manage a diverse team in Saint Pete Beach, Florida. As part of the largest parking network in America, you will ensure compliance, resolve client issues, and manage budgets effectively.

The ideal candidate will demonstrate strong leadership qualities, experience in customer service, and budgeting skills. Join us in reinventing parking and delivering remarkable everyday experiences.

Qualifications

• Ability to lead, manage, and motivate a team.
• Passion for delivering customer satisfaction.
• Experience with P&L review is a plus.
• Ability to react and problem-solve quickly.
• Familiarity with computer applications.

Responsibilities

• Resolve client requests and concerns efficiently.
• Hire, develop, and supervise team members.
• Ensure compliance with all cash control procedures.
• Maximize profitability through various strategies.
• Perform general accounting duties such as payroll.

Skills

Leadership

Customer experience

Budget development

Problem-solving

Microsoft Office Suite

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise‑driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation’s budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem‑solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement

Must possess a valid state‑issued driver’s license with a current address and acceptable driving record.

EEO Statement

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-FL-ST PETE BEACH