Operations Manager

Metropolis Technologies; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Metropolis Technologies is looking for a dedicated individual to lead operations and guarantee exceptional customer experiences. The role includes supervising a diverse team, managing budgets, and ensuring compliance with safety regulations.

Ideal candidates are passionate about customer satisfaction, capable of quick problem-solving, and have a valid driver’s license. A salary of $85,000 to $90,000 per year is offered, emphasizing the company’s commitment to inclusivity and diversity.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about customer experience and client satisfaction.
• Prior experience developing budgets and P&L review is a plus.
• Must possess a valid state-issued driver’s license with a current address.

Responsibilities

• Ensure client requests and concerns are resolved promptly.
• Hire, develop, train, and supervise a diverse team.
• Maximize profitability through effective management practices.
• Monitor facility maintenance and cleanliness standards.
• Implement safety policies to comply with OSHA laws.

Skills

Team leadership

Customer service excellence

Problem-solving ability

Budgeting

Tools

Microsoft Office Suite

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise‑driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation’s budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

Salary: $85,000 to $90,000 per year

What You Need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review is a plus.
• Ability to react and problem‑solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement: Must possess a valid state‑issued driver’s license with a current address and acceptable driving record.

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US‑NY‑BRONX