Housekeeping Supervisor
Element Arundel Mills BWI Airport
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Benefits offered by this job
Job summary
Waterford Hotel Group is seeking an Assistant Housekeeping Supervisor to help manage daily housekeeping operations and uphold high standards of cleanliness and hospitality. You will assist with staff training, room inspections, and coordination with Front Desk and Maintenance to ensure guest satisfaction.
The role emphasizes leadership, organization, and the ability to manage tasks in a fast-paced hotel environment. Eligible benefits and growth opportunities are highlighted in the posting.
Qualifications
- Job requirements listed below show the skills needed for success in this role.
Responsibilities
- Assist the Housekeeping Manager with the daily operation of the housekeeping department.
- Inspect guest rooms and public areas to ensure cleanliness and brand standards are consistently met.
- Assist with assigning daily housekeeping responsibilities and monitoring productivity.
- Train, coach, and support Room Attendants to ensure quality and efficiency standards are achieved.
- Greet guests professionally and respond promptly to questions, requests, and concerns.
- Coordinate with Front Desk and Maintenance regarding room status, repairs, and out-of-order rooms.
- Maintain housekeeping inventories and ensure supplies are adequately stocked.
- Assist with scheduling and staffing needs in coordination with the Housekeeping Manager.
- Ensure lost and found items are properly documented, secured, and shipped in a timely manner.
- Monitor room status updates and communicate changes to the appropriate departments.
- Report maintenance concerns, safety hazards, and technical issues promptly.
- Assist with quality assurance inspections and implement corrective action when necessary.
- Demonstrate strong time management, organizational, and problem-solving skills.
- Promote a positive team environment while providing support, guidance, and leadership to the housekeeping staff.
- Perform other duties as assigned and assist in leading the department in the absence of the Housekeeping Manager.
Skills
Job description
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Working alongside the Housekeeping Manager and Room Attendants, the Assistant Housekeeping Supervisor plays a key role in ensuring every guest room meets the highest standards of cleanliness, presentation, and hospitality before guest arrival. This position assists with the day-to-day operations of the housekeeping department by supporting staff, inspecting guest rooms, coordinating with other departments, and helping maintain an efficient and organized work environment.
The Assistant Housekeeping Supervisor helps train and coach Room Attendants, delegates tasks, addresses guest requests, and follows up on maintenance or cleanliness concerns to ensure guest satisfaction. This position also serves as a resource for the housekeeping team and may oversee department operations in the absence of the Housekeeping Manager.
- Assist the Housekeeping Manager with the daily operation of the housekeeping department.
- Inspect guest rooms and public areas to ensure cleanliness and brand standards are consistently met.
- Assist with assigning daily housekeeping responsibilities and monitoring productivity.
- Train, coach, and support Room Attendants to ensure quality and efficiency standards are achieved.
- Greet guests professionally and respond promptly to questions, requests, and concerns.
- Coordinate with Front Desk and Maintenance regarding room status, repairs, and out-of-order rooms.
- Maintain housekeeping inventories and ensure supplies are adequately stocked.
- Assist with scheduling and staffing needs in coordination with the Housekeeping Manager.
- Ensure lost and found items are properly documented, secured, and shipped in a timely manner.
- Monitor room status updates and communicate changes to the appropriate departments.
- Report maintenance concerns, safety hazards, and technical issues promptly.
- Assist with quality assurance inspections and implement corrective action when necessary.
- Demonstrate strong time management, organizational, and problem-solving skills.
- Promote a positive team environment while providing support, guidance, and leadership to the housekeeping staff.
- Perform other duties as assigned and assist in leading the department in the absence of the Housekeeping Manager.
If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:
- Have a keen eye for detail, time management and great customer service skills.
- Pleasant and friendly demeanor.
- Able to work as a team and independently.
- Flexible working hours.
- Ability to work with little or no supervision while meeting high-performance standards.
- Physical mobility and stamina.
- Must be able to pass a background check.
- Ability to follow instructions.
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
Why wait for pay day – get your pay when you need it 24/7.
We cover the whole family, and all associates are eligible for discounted pet insurance.
Nobody wants to work forever, start planning for your future now.
It’s one of the biggest industry perks.
All associates are eligible for a shoe subsidy through Shoes for Crews.
For more information, please visit our website at waterfordhotelgroup.com
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