Operations Manager

Heritage Tile, LLC; Verona (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan with company-mq

Medical, dental and vision insurance

Term life and long-term disability

Three weeks paid vacation + holidays

Job summary

Heritage Tile is seeking an Operations Manager to lead day-to-day fulfillment including purchasing, inventory, warehouse, MTO production, shipping and quality. You will guide the team to ensure orders ship complete, correct and on time, while maintaining safety and continuous improvement.

This role requires 5+ years in operations with supervision experience and hands-on ERP usage. Ideal candidates bring knowledge of OSHA, vendor relationships and a track record of process documentation and staff

Qualifications

• 5+ years in warehouse, distribution, manufacturing or supply chain operations, including 2+ years supervising an hourly team.
• Hands-on purchasing and inventory control in an ERP system — POs, cycle counts, physicals, reorder points.
• Experience managing LTL, parcel and freight-forwarder shipments, including international imports.
• Working knowledge of OSHA requirements and a record of running safe facilities.
• Clear writer who documents processes and trains others to follow them.
• Comfortable on a warehouse floor; able to lift 50 lb.

Responsibilities

• Purchasing and inventory control — stocking orders, ERP inventory and stock levels.
• Warehouse and transportation — daily fulfillment, freight partners and returns.
• Made-to-order production — scheduling, supplies and our new MTO facility.
• Quality and continuous improvement — quality standards, corrective action and packaging.
• Safety and compliance — OSHA compliance and staff training.
• Team leadership — hiring, training and SOPs for the warehouse and production team, plus escalation support for customer service.
• Vendor management — supplier, freight and packaging partner relationships, performance and rates.

Skills

Team leadership

Inventory control

Purchasing

OSH compliance

Documentation & training

Education

Bachelor's degree in operations, supply chain or business

Lean or Six Sigma training

Tools

ERP system

Job description

Heritage Tile is a company of dedicated professionals making a difference by creating beautiful spaces and restoring historical places all around the world. We are redefining how tile is designed, produced, promoted and distributed.

The Operations Manager is responsible for day-to-day fulfillment — purchasing, inventory, warehouse, made-to-order production, shipping and quality — and for leading the team that makes sure every order ships complete, correct and on time.

Role

• Purchasing and inventory control — stocking orders, ERP inventory and stock levels
• Warehouse and transportation — daily fulfillment, freight partners and returns
• Made-to-order production — scheduling, supplies and our new MTO facility
• Quality and continuous improvement — quality standards, corrective action and packaging
• Safety and compliance — OSHA compliance and staff training
• Team leadership — hiring, training and SOPs for the warehouse and production team, plus escalation support for customer service
• Vendor management — supplier, freight and packaging partner relationships, performance and rates

Requirements

• 5+ years in warehouse, distribution, manufacturing or supply chain operations, including 2+ years supervising an hourly team
• Hands‑on purchasing and inventory control in an ERP system — POs, cycle counts, physicals, reorder points
• Experience managing LTL, parcel and freight-forwarder shipments, including international imports
• Working knowledge of OSHA requirements and a record of running safe facilities
• Clear writer who documents processes and trains others to follow them
• Comfortable on a warehouse floor; able to lift 50 lb

Preferred

• Background in building materials, tile, stone or other heavy, breakable goods
• Light-manufacturing or made-to-order production experience
• Quality systems or continuous‑improvement training (Lean, Six Sigma)
• Forklift certification; bachelor's degree in operations, supply chain or business

• 401(k) retirement plan with a company match, launching January 1, 2027
• Medical, dental and vision insurance
• Term life and long-term disability insurance
• Three weeks of paid vacation in the first full year, plus paid holidays

Heritage Tile offers excellent benefits and competitive compensation based on qualifications, experience and potential for advancement. We are building a dynamic & creative culture that values individual contribution and resourcefulness, offering exceptional opportunities for personal and career growth.

About Heritage Tile

Heritage Tile is a producer, marketer and distributor of a growing portfolio of exclusive, internationally-sourced tile products and a leading brand representing natural materials, authentic forms, timeless traditions and high-performance solutions in ceramic and stone tile and mosaics.