Operations Manager

Ilitch Sports + Entertainment; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Olympia Entertainment in Detroit is seeking an experienced Operations Lead to assist in managing day-to-day facilities services across the Fox Theatre, Hockeytown Café, and related venues. The role emphasizes coordination of cleaning, maintenance, set‑ups, and event services to ensure flawless guest experiences.

You will work with the General Manager and Director of Operations to supervise staff, schedule payroll, monitor budgets, and enforce safety standards, including OSHA compliance.

Qualifications

• Bachelor’s degree required; 3+ years leading operations in a facility setting.
• Experience with general labor, maintenance, and event support.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Knowledge of OSHA safety regulations.

Responsibilities

• Oversee day-to-day operations for Fox Theatre, Hockeytown Café, and adjacent properties.
• Coordinate repairs, maintenance, and outsourced services; manage budgets.
• Schedule staff payroll and ensure compliance with procedures.
• Lead event support and guest service during performances.
• Inspect facilities for safety and quality; report discrepancies.

Skills

Lead capacity

Microsoft Office

Communication skills

Safety compliance

Facilities operations

Education

Bachelor’s Degree

Job description

Amaze, Inspire, Unite Job Summary:

Assists in managing, supervising, and coordinating day-to-day operations including the accuracy of post event cleaning requirements, general custodial/housekeeping, maintenance, set up/changeovers, and event services for the Fox Theatre, Hockeytown Café and supporting other venues across the District Detroit. Assists in providing direction and policies to staff assuring the highest quality services to assure booking and the returning of events.

Key Responsibilities:

Assist in the day-to-day operations of the Fox Theatre, Hockeytown Café and adjacent properties, including identifying necessary repairs & maintenance, coordinating outsourced services, and researching external resources to analyze quality and pricing of outsourced services. Support the General Manager and Director of Operations in development and coordination of facilities and housekeeping budget.

Daily Custodial Management

Responsible for ensuring proper and efficient clean-up of the facility. Scheduling and payroll of staff and third party colleagues for 313 Presents and private events. Coordination of new hire/rehire paperwork with payroll to ensure proper and timely completion and compliance. Prepare housekeeping inventories by assessing food & beverage impact and event/program genre. Coordinate post event meetings and reports to address strengths and weaknesses with Maintenance Supervisor, third party custodial contractor and other stakeholders.

Maintenance Oversight

Take part in conducting physical inspections of the facility to ensure amenities and safety for users prior to performances and events. Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly following reporting procedures. Perform repair and maintenance tasks such as painting, patching and equipment repair. Assist with the development and implementation of current and new methods and procedures designed to maintain and improve operations, minimize expenditures, and better utilize resources. Perform heavy lifting and maneuver office and other equipment and complete work orders as needed.

Event Coordination

Perform duties of Production Lead or Laision as needed. Act as a contact of the venue for 313 Presents event coordinators and other users. Works as “at event” Operations/Maintenance Manager. Fully understands facility layout to maximize usage and efficiency. During events, participate in customer service activities, including supporting guest experience functions as needed. Assist with the preparation and submission of production colleague payroll.

Supplemental Job Functions:

Performs other duties as assigned.

Supervisory Responsibilities

Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training internal colleagues and validating appropriate training with third party vendors; planning, assigning, and directing work; collaborating with Director of Operations and other managers in rewarding and disciplining colleagues; addressing complaints and resolving problems.

Minimum Knowledge, Skills and Abilities:

Bachelor’s Degree Minimum of three (3) years of experience providing work direction or performing in a lead capacity. Minimum of three (3) years of experience with general labor and/or operations experience. Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint). Strong administrative skills. Knowledge of practices and procedures related to event set-up and conversion, methods, and techniques for maintaining the facility and proper use and care of equipment and tools. Ability to use heavy equipment such as forklifts, scissor lifts, boom lift, bobcat etc. with precision and accuracy. Working knowledge of safety requirements, public facility/venue standards, building systems and infrastructure. Effective communicator, both written and verbal. Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities. Possess the highest integrity and ethical standards. Demonstrated ability to establish and maintain strong working relationships with hourly staff. Ability to manage multiple projects at once.

Preferred Knowledge, skills, and abilities:

Experience working in the sports and entertainment industry.

Working Conditions:

Irregular and extended hours including nights, overnights weekends, and holidays. Exposure to high noise level. Frequent visual/auditory attention. Must be able to lift/carry 25-50 lbs. Must be able to stand for long periods of time; climb stairs. The physical demands and work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.