Operations Manager - Mayo Civic Center

ASM Global; United States; On-site; USD 75,000 - 85,000; Full time

Job summary

ASM Global LLC. is seeking an Operations Manager to direct and oversee all Operations functions, ensuring smooth event execution and compliance with safety standards. Responsibilities include managing budgets and staff while coordinating activities across departments.

The ideal candidate will have a Bachelor’s Degree, excellent organizational skills, and at least 2 years of management experience. This role requires flexibility to work evenings and weekends as necessary.

Qualifications

• Minimum 2 years’ experience in supervising or managing in a similar facility.
• Ability to interact with all levels of staff, including management.
• Requires flexibility to work events, including nights, weekends, and holidays.

Responsibilities

• Direct, supervise, and schedule all aspects of Operations.
• Coordinate Operations with other departments and event-related contractors.
• Develop policies and procedures to ensure compliance with laws and regulations.

Skills

Excellent organizational skills

Ability to prioritize and manage multiple projects

Good written and verbal skills

Knowledge of Microsoft Office including Excel

Ability to work with limited supervision

Education

Bachelor’s Degree in Management or Maintenance Engineering

Job description

DEPARTMENT: Operations
JOB TITLE: Operations Manager
REPORTS TO: Assistant General Manager
SUPERVISES: Operations Department
FLSA: Full-Time | Salaried | Exempt
COMPENSATION: $75,000 - $85,000 Annually

Position Summary

Responsible for directing and overseeing all Operations functions and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

Essential Duties & Responsibilities

• Direct, supervise, and schedule all aspects of Operations, including Building and Grounds; Event Conversion, ADA compliance; and Custodial Services.
• Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
• Implement and update facility rules, regulations, policies, and procedures.
• Ensure all events are built, advanced, and fulfilled at the highest level with the event management and event operation team.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensure the Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Authorize the requisition of equipment and supplies within budget guidelines.
• Provide yearly inventory of all equipment.
• Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.
• Develop policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.
• Develop a program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures.
• Investigate, analyze, and resolve operational problems and complaints.
• Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Negotiate with vendors, unions, contractors, and/or service providers.
• Develop and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Act as liaison to public utility, environmental, and energy agencies.
• Serve as MOD (Manager on Duty) as required.

Supervisory Responsibilities

• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems in accordance with Legends Global policies and applicable laws.

Qualifications

• Education: Bachelor’s Degree, preferably in Management or Maintenance Engineering (minimum 2 years’ experience in supervising or managing in a similar facility; additional experience may be substituted for education).
• Knowledge, skill, and ability: Excellent organizational skills; ability to prioritize and manage multiple projects simultaneously; good written, verbal, and interpersonal skills; ability to interact with all levels of staff, including management; ability to effectively supervise staff; professional presentation, appearance, and work ethics; knowledge of Microsoft Office including Excel; ability to work with limited supervision and as a team member; requires ability to work at events plus flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• Physical demands: [Insert specific physical demands as applicable to the role].

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.