Director, Property Management & Engineering Services

Olympia Development of MI LLC; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Ilitch Companies seeks a Director of Property Management & Engineering Services to lead a diverse portfolio across commercial offices, mixed-use retail, and residential assets. The role blends tenant relations, building operations, fiscal management and engineering systems with a forward-thinking focus on sustainability and growth.

Reporting to the Senior Executive, Property Management Operations, you will guide a multi-disciplinary team, manage operating budgets, monitor KPIs, and ensure

Qualifications

• Bachelor’s degree in Business Management, Facilities Management, Real Estate or related field.
• 10 years of progressive property and engineering management experience.
• Strong leadership and project management capabilities.
• Excellent communication and stakeholder relationship skills.
• Strategic thinking with ability to implement processes and plans.

Responsibilities

• Lead day-to-day operations of Property Management and Engineering Services.
• Oversee facility operations including mechanical, electrical, plumbing, life safety, and building envelope systems.
• Develop and monitor operating budgets; utilize RFPs to control costs.
• Manage tenant relations, billing, reconciliation, and lease adherence.
• Review vendor proposals; ensure service delivery and terms.
• Prepare short- and long-range maintenance plans for assets.
• Ensure compliance with contracts, codes, and policies.
• Coordinate with cross-company leadership on facility strategy and technology.
• Support tenants across The District Detroit with proactive operations.

Skills

Leadership

Strategic thinking

Budgeting

Communication

Project management

Education

Bachelor’s degree in Business Management / Real Estate or related

Associate’s degree in mechanical/electrical/plumbing or related area (preferred)

Tools

Microsoft applications

Smartsheet

Yardi Systems

Job description

Job Summary

The Director of Property Management & Engineering Services is responsible for leading and managing a diverse real estate portfolio consisting of commercial offices, mixed-use retail, residential apartments, vacant or unoccupied buildings, and undeveloped land. This role combines leadership in tenant relations, building operations, fiscal management, and engineering systems with a forward-looking vision for innovation, sustainability, and organizational growth. The Director will serve as a knowledgeable and skillful leader of the Property Management & Engineering Services Team, contributing to enterprise-wide initiatives, best in class services and preparing for potential succession into senior executive roles. Position reports to the Senior Executive, Property Management Operations.

Key Responsibilities

• Lead day to day operations, overseeing a multi-faceted team with direct reporting from Property Management and Engineering Service.
• Manage facility operations including mechanical, electrical, plumbing, life safety and building envelop systems, preventative and common area maintenance, and construction project approval. All in compliance with internal procedures and federal/state/local codes.
• Drive asset value through effective leadership, financial insight, and innovative business strategies.
• Oversee tenant satisfaction, tenant billing, reconciliation, and lease adherence.
• Develop and monitor operating budgets and utilize RFPs to further control and/or reduce operational costs in an innovative and efficient manner.
• Monitor Key Performance Indicators and metrics to drive positive and impactful results.
• Review vendor proposals and ensure optimal service delivery and terms.
• Develop short-term and long-range maintenance plans for vacant or unoccupied assets.
• Review and approve organizational chart strategy, hiring of key staff and developing necessary processes and procedures.
• Provide tactical input and communicate operational and financial implications.
• Partner with cross-company leadership to implement strategic facility operations strategy and foundational technology.
• Provide proactive and responsive property management and operational support to tenants throughout The District Detroit.
• Utilize Yardi Commercial Café to track tenant work orders and monitor completion of open work orders.
• Issue Tenant Satisfaction Surveys to measure tenant satisfaction.
• Review and approve purchase orders and invoices in accordance with company policy and procedures.
• Ensure compliance with contracts, agreements, public commitments and or community driven benefits and initiatives.
• Stay abreast of commercial, mixed use and residential industry innovation, trends, BOMA standards and related legal issues.
• Perform lease and partnership agreement administration.
• Support career advancement and development through strategic and thoughtful communication skills.
• Understand corporate risk management policy, coverage, claim procedures, documentation and internal notification.
• Serve as a key member of the critical incident response team.

Required Qualifications

• Bachelor’s degree in Business Management, Facilities Management, Real Estate or related areas of study
• Associate’s degree in mechanical, electrical and plumbing or related areas of study or strong understanding of each area (preferred)
• 10 years of progressive experience in property and engineering management directing administration and operations including a thorough understanding of operational strategies, planning and facilities operation.
• Strong leadership, planning and attention to detail directing the successful outcome of multiple complex projects.
• Strategic thinking capabilities to develop and implement processes and plans.
• Highly developed communication skills, relationship building and interpersonal skills that result in trust from peers, company leadership, private stakeholders and public.
• Budget and planning development, analytical skills with long term strategic outlook and proven results
• Evidence of successful leadership track record with uncompromised ethical standards
• Understanding of code compliance, zoning ordinance, environmental issues and entitlements and incentives.
• Proficient at Microsoft applications, Smartsheet and Yardi Systems along with maintaining a keen understanding of current processes and best practices emerging in the industry.

Working Conditions

The position will work primarily in an office environment with steady offsite observation, on-site inspection and assessment of a diverse real estate portfolio consisting of commercial office, mixed use retail, residential apartments, vacant or unoccupied buildings, and outdoor undeveloped land or parcels. The position requires the intermittent use of PPE (personal protection equipment) and may require extended time standing or walking. Occasional travel and ability to lift to 50lbs. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Development of Michigan.

Olympia Development of Michigan is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations.

Olympia Development of Michigan is dedicated to improving the lives of people who live, work, and play in Detroit and beyond. Through catalytic developments, innovative design and construction, and inclusive placemaking, Olympia Development provides and creates jobs, needed housing, and opportunities for Detroiters. The company continues to develop The District Detroit, the heart of the city’s sports and entertainment district. The District Detroit unites world-class theaters, three multi-use sports facilities, restaurants, retail, residential, educational, and commercial office developments. This includes Little Caesars Arena, Comerica Park, the Fox Theatre, the Little Caesars World Headquarters, the Mike Ilitch School of Business at Wayne State University, and the soon to be built University of Michigan Center for Innovation.